What are the responsibilities and job description for the Administrative Assistant - IT position at The Graham Companies?
The Graham Companies is privately owned with 90 years of experience positively impacting the South Florida community. Best known for the creation and development of Miami Lakes, a 3,000-acre master-planned community, the family-owned and operated company maintains being the largest landowner in the Town of Miami Lakes through apartment, office, industrial, retail, and hospitality holdings. Keeping to our roots, The Graham Companies continues to be involved in the agriculture business with dairy, beef, and pecan orchard farming located in Moore Haven, Florida, and Southwest Georgia.
We are seeking a detail-oriented and organized IT Administrative Assistant to support our IT department. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong understanding of office software and IT systems. You will assist with the day-to-day operations of the IT department, ensuring that IT projects and tasks are efficiently managed.
In this role, you will...
Administrative Support
We are seeking a detail-oriented and organized IT Administrative Assistant to support our IT department. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong understanding of office software and IT systems. You will assist with the day-to-day operations of the IT department, ensuring that IT projects and tasks are efficiently managed.
In this role, you will...
Administrative Support
- Assist the IT department in managing daily office tasks.
- Schedule and organize meetings, appointments, and conferences for IT staff.
- Prepare and maintain internal reports, documents, and presentations.
- Handle phone calls, emails, and other communications related to IT matters.
- Coordinate the workflow and communication between the IT department and other departments in the organization.
- Manage and process expense reports.
- Maintain and update records for hardware, software, and IT equipment.
- Assist in the procurement of IT supplies and equipment.
- Track and manage inventory of IT assets and equipment.
- Ensure IT assets are properly labeled, maintained, and allocated to staff as needed.
- Assist in maintaining up-to-date IT documentation, including user manuals, systems guides, and procedural documents.
- Update and track IT support tickets and ensure timely resolution.
- Organize and store files related to software licenses, warranties, and support agreements.
- Provide basic technical assistance and troubleshooting support to staff as directed by the IT team.
- Help prepare workstations for new employees, including setting up computers, software, and other equipment.
- Help coordinate IT projects, ensuring timelines and deadlines are met.
- Assist in tracking project progress and reporting on project status.
- Communicate with vendors to obtain quotes, process orders, and handle delivery issues.
- Assist with the coordination of IT service contracts and agreements.
- 2-yr degree in Information Technology, Business Administration, or a related field is preferred.
- 2 years of administrative experience, preferably in an IT environment.
- Experience with office software tools Microsoft Office.
- Possess and maintain a valid Florida Class E Driver's License
- Must be willing to drive to various office buildings located in Miami Lakes.
- Familiarity with IT helpdesk software or ticketing systems preferred.
- Experience with managing inventories and procurement systems preferred.
- Basic understanding of IT support processes and customer service preferred.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Basic knowledge of IT hardware, software, and networking concepts.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to work independently and as part of a team.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Highly self-motivated and directed.
- Keen attention to detail.
- Bi-lingual (English/Spanish) a plus.
- Must be able to interact and communicate with individuals at all levels of the company.
- Hours 8:30am to 5:30pm
- This role will be an office-based position in Miami Lakes, Florida.
- Medical, dental and vision insurance
- Company paid life and disability coverage
- 401k plan with 50% match on the first 4% employee contribution
- Employer funded Pension Plan
