What are the responsibilities and job description for the Guest Services Representative - Miami Lakes Hotel on Main position at The Graham Companies?
Miami Lakes Hotel is a destination designed for the business and leisure traveler alike. Our hotel is unique as we are the only full-service hotel resort in the Miami Lakes area. Located on Main Street, guests can enjoy a variety of upscale shops, a 17-Cineplex movie theater, and over a dozen restaurants all just steps away from our door.
Responsibilities:
- Individual will provide assistance to guests in a professional and friendly manner
- Responsibilities include check-in/check-out process, billing, checking registration cards for accuracy, reviewing occupancy daily, handling cash/credit/house-charge transactions answering phones in friendly/helpful manner and answering to guest needs/questions.
- Cover for Reservations Agent as needed
REQUIRED EDUCATION AND EXPERIENCE
- High School degree required
- Hospitality Management degree preferred
- 1 year in Front Office/Reservations role in Hospitality, preferably Front Office environment
- Opera software experience preferred, Bi-lingual (Spanish) a plus.
- Must be computer literate
Full Time schedule; flexible AM/PM shifts including weekends.
Why You Should Apply -Full Time Employees Only
- 401(k) with company match
- Employer Funded Pension Plan
- Personal Time Off (PTO)
- Holiday Pay
- Health Benefits
- Dental Care Benefits
- Employer Paid Life Insurance Benefits
- Employer Paid Short & Long Term Disability
- Legal Plan
- Athletic Club Membership Discount
- Positive work-life balance
- Conveniently located in the Miami Lakes Town Center within walking distance of numerous restaurant and shops
Must be able to work a flexible schedule including days and nights (6:30a to 3p or 3p to 11:30p)
Salary : $15
