Leasing Floater

Do you want to work for a company that has a solid foundation and over 85 years of dedicated service in the South Florida community of Miami Lakes? At Graham Residential, our apartment communities are owned and operated by the same company, enabling us to offer customer service unlike any other multifamily company. While our leasing team is responsible for meeting property leasing goals, they also pride themselves in assisting residents and maintaining high resident retention levels

We are looking to hire a Leasing Floater who excels in providing first-class service and understands the importance of a great first impressions. The ideal candidate must have a passion for the highest level of customer service, strong communication (both verbal and written) and brings a positive attitude to every workday. If you have the desire to help us achieve our goals while sharing our tradition of service, we encourage you to be part of our family by submitting an application.
   

What you will do:

• Respond to prospective resident inquiries, give tours, and qualify applicants for residency in accordance with established procedures.  
• Maintain product knowledge of the property and competitive communities.
• Assist with the leasing and renewal processes, including preparing lease documents.        
• Complete follow-ups in accordance with company procedures.
• Resolve resident issues with follow-through to ensure satisfaction.
• Assist with day-to-day operations, including opening/closing procedures, managing key logs, package rooms, and entering and closing work orders in Yardi.
• Assist in auditing resident files for accuracy and completeness, ensuring all required documentation is current. Correct discrepancies or missing information as needed.
• Prepare and distribute resident notices as needed. 
• Track, memo, and follow up on resident communications.
• Complete property inspections as assigned. 
• Assist with Leasing Specialist and Administrative Assistant duties as needed. 
• Actively participate in company training and meetings.
• Possess strong attention to detail and a commitment to cleanliness, helping to ensure our property and units maintain a welcoming and attractive appearance at all times.
• Familiarize yourself with the Town of Miami Lakes we believe our community is our best selling point.

What you will bring:

• High School diploma or equivalent preferred.
• Must have a minimum of 2 years’ experience providing face-to-face customer service, sales or administrative work. 
• Valid Driver’s License required.
• Professional appearance.
• Basic ability to operate a computer using Microsoft Office products (Word and Outlook) and learn to use applicable division and organization specific software. 
• Ability to communicate in English (bilingual with Spanish proficiency a plus).
• Knowledge of Yardi Property Management Software a plus.
• Must be able to interact and communicate with individuals at all levels of the company.
• Clear and professional written, oral, and interpersonal communication skills.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks, demands, establishing priorities and meeting deadlines.
• Work requires continual attention to detail in composing, typing and proofing materials.
• Must possess the ability to conduct research and work with minimal supervision.
• Excellent organizational and time management skills with the ability to multi-task and follow through.
• Bi-lingual (English/Spanish) a plus.

Hours of Operation:

• Monday, Wednesday and Friday 9am – 6pm
• Tuesday and Thursday 9am -6pm or 10am to 7pm
• Saturday 9am – 5pm (Must work every Saturday)
• Sunday Closed

Benefits

• Eligible for 20% Rental discount at any Graham Residential community, after 90 days of employment
• Eligible for monthly Occupancy Incentive Pay 
• Uniform allowances, after 90 days of employment
• Paid Time Off (PTO) accrues from start date 
• Eligible for paid Holidays
• Employer Funded Pension Plan
• 401(k) with company match
• Medical/Dental/Vision insurance
• Company paid Life Insurance, Short- and long-term disability
• Miami Lakes Athletic Club discount
• Select Restaurant discounts
• Positive work-life balance