What are the responsibilities and job description for the Banquet Captain position at The Grand & Little America Hotel, Utah?
The Banquet Captain is primarily responsible for supervising the banquet staff and coordinating all food and beverage services within the banquet department. Some primary responsibilities are to train the banquet team and oversee the enforcement of hotel standards.
Duties and Responsibilities:
- Meet and greet guests in a friendly and warm manner.
- Coordinate with the event host on all aspects of the banquet function.
- Perform planning and organization functions for the banquet department, such as compiling equipment lists, maintaining the cleanliness of the banquet facilities, training, coaching, and empowering front-line employees.
- Checks banquet rooms, service, and kitchen areas for cleanliness and proper set up, and make sure sufficient supplies and equipment are available for the function.
- Oversee all aspects of assigned banquet function activities, ensuring that food counters are correctly set and ready for execution at the appointed time.
- Plan the event course and orchestrate its completion in a timely, quiet, and courteous manner.
- Adhering to all standard banquet policies and procedures.
- Supervises and trains staff in setting up and breaking down assigned banquet rooms according to contract and managers’ instructions.
- Assist in conducting pre-shift and pre-function meetings.
- Actively participates in the setup of banquet rooms and service of food and beverage to guests.
Qualifications:
- Experience in a hotel or resort Banquet Department as a Banquet Captain or Lead Banquet Server in a more extensive operation is required.
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Must have excellent customer service and supervisory skills.
- The Banquet Captain must be able to read and comprehend company documents.
- Must possess the ability to write simple correspondence.
- Must communicate fluently in English with complete comprehension and understanding.
- While performing the duties of this job, the employee is regularly required to stand for extended periods, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, hear, taste, and smell.
- The employee must regularly lift and /or move up to 50 pounds.
- Ability to respond quickly and accurately to guest requests.
- Ability to work as part of a team and follow instructions.
