What are the responsibilities and job description for the Desktop Support Technician position at The Grand & Little America Hotel, Utah?
Work Location: In Office - Grand America Hotel, Salt Lake City UT
We are looking for an IT Desktop Support Technician to provide fast and useful technical assistance for internal employees. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Desktop Support Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Responsibilities:
- Maintain and troubleshoot physical computers, virtual computers, network, and printer issues
- Answer help desk phone calls and emails, and provide excellent customer service
- Installing and configuring software
- Imaging and installing computers
- Virus and malware remediation
- Log all work in Jira
- Document procedures and keep current documents updated
- Providing support across all channels, including phone, email, chat, and in-person
- Providing on-call support, weekend rotations, and holiday coverage based on business needs
- Some travel required from time to time
Qualifications:
- CompTIA A (preferred)
- 2 years of professional experience in an IT/Help desk support role (preferred)
- Experience with Active Directory for onboarding accounts
- Strong customer service skills, sense of urgency, and a proactive attitude
