What are the responsibilities and job description for the Door Attendant position at The Grand & Little America Hotel, Utah?
The Door Person is responsible for providing excellent service to our guests from arrival to departure. Primarily, the Door Person directs the functions of the Bell services including luggage assistance, transportation, valet parking, guest requests, and overall upkeep of the Front entrance.
Responsibilities:
- Greet and direct visitors and guests in a friendly, helpful manner
- Adhere to all company policies and procedures
- Supervise door and luggage in carrying out assigned duties for guests
- Store guest luggage upon request and assist in loading and unloading
- Maintain control of the traffic and valet cars on the front drive
- Prepare and maintain all paperwork for accuracy of operations (i.e. porterage, packages, etc.)
- Provide accurate directions, maps, brochures, etc
- Assist the Front Desk in delivering quick and efficient service to hotel guests
- Uphold uniform standards and department for appearance and operational effectiveness
- Provide administrative support
- Able to stand for long periods of time outdoors in summer and winter conditions
- Possess excellent oral and written communication skills
- Able to park guests vehicles using manual and automatic transmissions
- Pass along all appropriate information to the Guest Services Manager/Bell Captains and appropriately enter it into the daily log as necessary
Qualifications:
- 1 year or equivalent in customer service industry (preferably hotel experience)
- Skilled in building relationships with guests and staff
- Ability to multitask
- Must be able to work independently
- Able to lift at least 50 pounds
- Excellent people skills
- Must meet grooming standards (no beards)
- Must be able and willing to work mornings, nights and weekends.
- Team player with a desire to support both guests and staff members and meet/exceed team and guest expectations
- An energetic personality with a predisposition to smile
- Grounded in ethical principles, dedicated to do right by guests and staff
- High school diploma or equivalent
- Valid driver’s license with a clean driving record
- Must be able to converse, understand and follow written and verbal instructions in English
