Integrator (COO)

Job Description Summary

The Integrator (COO) is a pivotal leadership role responsible for ensuring the effective execution of operational strategies to achieve the goals and objectives of the Grand Rapids Downtown Market. Reporting directly to the Visionary (CEO), the Integrator oversees and supports the heads of the following departments: facilities, people operations (HR), events, finance, entrepreneurial operations and marketing. This role ensures that each department head effectively manages their department, facilitates growth, and aligns with the organization’s vision. The duties and responsibilities of the position will consist of, but are not limited to, the following:

Supervisory Responsibilities

• Support and guide department directors in managing their teams and daily operations
• Assist with recruiting and hiring senior team members and conduct performance evaluations for department directors
• Coordinate training programs for department heads and identify professional development needs

Essential Duties and Responsibilities:

Organizational Leadership

• Drive the implementation of the Visionary's strategic vision for the company, ensuring overall growth 
• Prioritize and determine key initiatives for execution
• Facilitate EOS L10 meetings, holding the leadership team accountable while providing guidance and support
• Develop scorecard metrics and intervene when metrics deviate from targets with targeted mentorship
• Hold final responsibility for finance and marketing decisions related to growth initiatives
• Active role on the leadership team contributing to the organization's overall vision, mission, values, beliefs, and strategic goals
• Participate in executive team decisions and critical conversations
• Attend and actively participate in leadership meetings offering ideas, insights, and recommendations on organizational policies, operations, staffing, customer and tenant experiences, strategic community partnerships, and other topics impacting the organization's quality
• Act as a participant in Board of Director meetings and serve as staff liaison for various Board Advisory Committees

Operational Oversight

• Oversee the preparation of budgets and monitor expenditures within departments of responsibility
• Develop organizational improvements to streamline internal systems and procedures, contributing to future growth initiatives
• Achieve the organization's overall strategic goals, working to contribute to the profitability of the organization and ensuring alignment of high-level organizational priorities with strong day-to-day operations
• Evaluate the success of assigned departments through measurable goals, KPIs, and reporting

Departmental Oversight

• Oversee the work of department directors to ensure alignment with the organization’s strategic goals and operational efficiency
• Monitor the performance of departments through measurable goals, KPIs, and reporting.
• Develop organizational improvements to streamline internal systems and procedures, contributing to future growth initiatives
• Provide support and resources to department heads to facilitate their success and growth

Community Outreach

• Represent the organization to the community through active participation in community organizations
• Serve on appropriate community committees and oversee related departmental strategic partnerships

Required  Knowledge, Skills, and Abilities: 

Education: A bachelor's degree in business administration, management, or a related field is required

Experience: Minimum 10 years experience as a director of operations, or similar roles where the candidate has demonstrated their ability to drive efficiency and effectiveness

Strategic mindset: Strong strategic mindset and be able to align operational strategies with overall business goals and objectives

Project management skills: Proven success managing multiple projects simultaneously and within budget. Strong project management skills are essential.

Financial acumen: Strong understanding of financial concepts and the ability to analyze financial data is important in order to make informed decisions about resource allocation and cost-saving initiatives

Leadership abilities: Responsible for leading teams within the organization. The ability to motivate employees, provide clear direction, delegate tasks effectively, and resolve conflicts when necessary

Communication skills: Excellent communication skills to effectively communicate with various stakeholders including executives, employees at all levels of the organization, clients/customers/vendors/suppliers etc

Problem-solving abilities: Ability to identify problems that arise during daily operations, evaluate alternative solutions, implement appropriate course of action

Physical, Mental and Visual Abilities: The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, and hear. Manual dexterity to manipulate keyboard, mouse, and other technology. The Integrator/COO will possess excellent oral comprehension skills; The ability to listen to and understand information and ideas presented through spoken words and sentences They may occasionally lift and/or move up to 10 pounds

Physical Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Typical office environment. The noise level in the work environment is usually low

Preferred Knowledge, Skills, and Abilities: 

Education: Master's degree or MBA 

Experience: Entrepreneurial Operating System (EOS) experience. Venue management experience

Computer Skills: Google WorkSpace, Mac OS proficiency

EEOC Statement: The Grand Rapids Downtown Market provides equal employment opportunity for all regardless of age, sex, race, national origin, religion, marital status, height, weight, color, gender expression, gender identity, genetic testing status, and any other status protected under local, state, or federal laws, or disability that does not prohibit performance of essential job functions. In addition, laws regarding veterans’ status are observed. This is reflected in all Grand Rapids Downtown Market practices and policies regarding hiring, training, promotions, transfers, rates of pay, layoff, and other forms of compensation. All matters relating to employment are based upon ability to perform the job, as well as dependability and reliability upon hire.

The Grand Rapids Downtown Market will take action to ensure that all employment practices are free of discrimination. Such employment practices include but are not limited to; hiring, promotion, transfer, recruitment, selection, layoff, furlough, leave of absence, disciplinary action, termination, rates of pay or other forms of compensation, and training and development opportunities. Any team member with questions or concerns about any type of discrimination in the workplace is encouraged to bring these issues to the attention of their immediate supervisor or Human Resources without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action up to, and including termination.