What are the responsibilities and job description for the Ministry Account Advisor position at The Great Commission Foundation?
About us
Friends of the Great Commission, in collaboration with our Canadian affiliate, The Great Commission Foundation (the "GC") have teams of skilled administrative and accounting professionals that support over 800 organizations across 120 countries. By providing essential administrative expertise, the GC enables Agents and Partners to focus on their calling of advancing the Christian faith, promoting education, and alleviating poverty - through a dynamic, cooperative relationship.
Role Overview
Our Ministry Account Advisors advocate for the Agents and Partners on their caseload by providing assistance and resources to help their Agents and the ministry projects thrive. The ideal candidate will have administrative experience, be personable with great customer service skills, enjoy problem solving, be detail oriented, and desire to see the Great Commission fulfilled.
Main Responsibilities & Activities
- Manage correspondence with Agents, addressing inquiries related to wages, benefits, expense claim, advance clearings, CRA compliance, donations, reports.
- Support Agents with the GC's event tools for planning and execution of their project’s promotional events.
- Monitor activity of projects through various means including, but not limited to, website monitoring, quarterly reports, and newsletters.
- Monitor and share social media content to promote Agent projects.
- Provide communication to Partnering Organizations and/or Agent Advisory Teams.
- Act as liaison between Agents and the GC support teams, including IT, accounting, and donations.
- Provide guidance and resources to empower Agents in the ministry work.
Knowledge, Skills & Abilities:
- Post-secondary education is an asset.
- Familiarity with Christian ministry operations and the global mission landscape.
- Minimum 5 years of experience in customer service and administration.
- Strong verbal and written communication skills for engaging diverse stakeholders.
- Strong problem-solving and critical thinking to address Agent challenges effectively.
- High attention to detail and accuracy in managing administrative tasks.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
- Empathy and cultural sensitivity to support Agents working in varied global contexts.
- Conflict resolution and diplomacy when navigating sensitive issues with Ministries.
- Collaborative teamwork to coordinate with internal support teams (e.g. IT, A/P, Compliance)
- Adaptability to learn and implement new tools or processes
- Awareness of data privacy and confidentiality standards in administrative work.
- Passion for supporting Christian ministries and advancing charitable objectives.
We offer competitive compensation packages and a healthy work culture. If you are passionate about making a difference in the lives of others, we would love to hear from you. Apply today!
Job Type: Full-time
Pay: $30k - 35K per year
We offer a health coverage package and a healthy work culture. If you are passionate about making a difference in the lives of others, we would love to hear from you. Apply today!
Job Type: Full-time
Pay: $30,000.00 - $35,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Would you feel comfortable praying with and for Christian missionaries?
Experience:
- Customer service: 5 years (Required)
- Administrative: 3 years (Preferred)
Language:
- English (Required)
Ability to Commute:
- Colorado Springs, CO 80919 (Required)
Work Location: In person
Salary : $30,000 - $35,000