Marine Traffic and Operations Assistant

OVERVIEW

The Marine Traffic & Operations Assistant is responsible for dispatching towing vessels with appropriate crew members, on time, and per customer specifications.

OPERATIONS CENTER DUTIES:

· Schedules and coordinates flow of work based on customer orders, establishes priorities and availability of personnel, equipment and resources;

· Ensure tugs are properly crewed and operated;

· Develop and monitor procedures and programs to track company and crew activities;

· Maintain the Daily Towing Forecast;

· Maintain Daily Log in a professional and complete manner;

· Track Great Lakes cargo vessel traffic;

· Communicate with Customer/agents;

· Research, preparation and distribution of weekly forecast;

· Execute Work Rules for tug crews in accordance with their respective Labor Agreements;

· Carry out and complete any assignments assigned by Supervisor;

· Coordinate chemical testing of individuals as required;

· Notify designated individuals of significant events occurring during shifts;

· Assignment to special projects as necessary.

OPERATIONS DEPTARTMENT DUTIES

· Daily supervision and operation of Company tug fleet including union relations, tracking personnel qualifications, hiring and training of personnel, respond to company problems and emergencies on a 24-hour per day basis;

· Management of crews for repair & maintenance of company tugs, in addition to assigned towing;

· Servicing company customers;

· Identify and develop new business opportunities;

· Assist the Safety Department with office duties;

· Continue to develop & implement policies and procedures.

REQUIRED SKILLS AND ABILITIES:

· Computer Skills: MS Office Software Suite; Internet-based networking;

· Knowledge of Local and Federal regulations pertinent to the tugboat and towing industry;

· General knowledge of tug maintenance systems and equipment;

· Ability to deal with others using courtesy, tact, and good judgment;

· Maintain the confidentiality of all sensitive communications;

· Ability to understand and execute complex oral and written instructions;

· Ability to work independently with minimal or no guidance;

OTHER

· Must be able to work a 12-hour rotating shift, including evenings, weekends, and holidays.

PERFORMANCE MEASUREMENTS:

· Safe and efficient operation of Company tugs;

· Effective utilization of company assets;

· Customer satisfaction;

· Employee feedback on scheduling, courtesy and communications;

· Accuracy of prepared paperwork and files.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person