Demo

Lead Tech (Exempt)/User Support Analyst

The Greater Cincinnati School Application Consortium
Cincinnati, OH Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/16/2025

Position Type :

Information Technology (IT) / Systems Analyst

Date Posted : 1 / 13 / 2025

Location : Community Building

District :

Winton Woods City Schools Job Posting : Lead Tech (Exempt) / User Support Analyst

Position : Lead Tech (Exempt) / User Support Analyst

Location : Winton Woods City Schools

Employment Type : Full-Time

S alary Range : $44,872 - $58,802 (Commensurate with Experience)

Job Overview :

Winton Woods City Schools is seeking a skilled and dynamic Lead Tech / User Support Analyst to join our technology team. This position is responsible for deploying, maintaining, and troubleshooting district-wide technology systems, including hardware, software, and network infrastructure. The Lead Tech / User Support Analyst also provides technical leadership, oversees asset management, and supports infrastructure systems to ensure the seamless operation of technology for staff and students.

As a key member of the team, the Lead Tech / User Support Analyst will also mentor team members, provide training, and develop user documentation to enhance technology support across the district.

Key Responsibilities :

  • Technology Deployment and Support :

Deploy, maintain, and troubleshoot hardware, software, and network systems across the district.

  • Manage and resolve service requests, ensuring timely and effective solutions.
  • Perform advanced technical repairs and maintenance on devices, systems, and applications.
  • Infrastructure and Asset Management :
  • Support district-wide infrastructure, including network systems, student data tools, and educational technology platforms.

  • Oversee asset management, including inventory tracking and deployment of hardware and software.
  • Collaborate with IT team members to maintain and improve network and data systems.
  • Leadership and Team Development :
  • Provide mentorship and training to help desk staff and team members.

  • Develop and maintain user documentation, technical guides, and training materials.
  • Lead initiatives to optimize technology use and enhance staff and student support.
  • Customer Service and Communication :
  • Communicate effectively with staff to troubleshoot and address technical issues.

  • Provide excellent customer service and support to improve technology use district-wide.
  • Qualifications :

  • Required Skills and Experience :
  • Strong technical expertise in troubleshooting hardware, software, and network systems.

  • Experience with asset management and deployment of technology devices and software.
  • Familiarity with educational technology platforms and student data systems.
  • Strong problem-solving skills with the ability to manage multiple priorities.
  • Excellent written and verbal communication skills.
  • Preferred Qualifications :
  • Previous experience in a school district or educational environment.

  • Leadership experience, including mentoring or training team members.
  • Why Join Us?

    Winton Woods City Schools is dedicated to fostering innovation and collaboration in technology to support student and staff success. As a Lead Tech / User Support Analyst, you will play a critical role in shaping the technology experience for our district, with opportunities to grow professionally and make a meaningful impact in education.

    Pay and Benefits :

  • Salary range : $44,872 - $58,802, commensurate with experience.
  • Comprehensive benefits package, including health, dental, and vision insurance, retirement plans, and professional development opportunities.
  • How to Apply :

    Interested candidates should submit their application through Frontline at the following link : Frontline . Applications will be reviewed on a rolling basis, and the position will remain open until filled.

    Application Deadline : Until filled

    Winton Woods City Schools is an equal opportunity employer and values diversity in its workforce.

    Salary : $44,872 - $58,802

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