Customer Relations Support

• The Green Room is a successful distribution and logistics company for green coffee (un-roasted coffee) in Auburn, Washington

We have an opening for a sharp, friendly, outgoing individual to handle specific customer service duties. We are looking for a candidate with polished professional skills that will bring a positive approach to business challenges. We are looking for a “take charge/can do” attitude in our new customer service representative. This person should have an enthusiasm to learn new job skills, energy to get the work done, and a positive attitude! Attention to detail and follow through is critical in this position.

Responsibilities:

∙ Process, coordinate and ship green coffee sample requests for coffee importers

∙ Generate and prepare documents for outbound orders and product.

∙ Handle day-to-day customer service inquiries

∙ Maintain positive and productive relationship with specific business customers

∙ Support other customer service staff as able

Requirements:

∙ Friendly and positive attitude

∙ Excellent written and verbal communication skills.

∙ Excellent organizational & time management skills

∙ Strong knowledge of Microsoft Outlook, Word & Excel

∙ Internet literate

∙ Reliable attendance

∙ Good interpersonal skills

∙ Ability to balance multiple tasks simultaneously.

∙ Ability to remain flexible about assisting with various daily responsibilities

Hours: 7:30 am – 4:00 pm, Monday through Friday

• Job location is Auburn, WA

Job Type: Full-time

Salary: $18.00 to $22.00 /hour D.O.E

Job Type: Full-time

Salary: $18.00 to $22.00 /hour

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Create daily outbound orders

Communication method(s) used:

• Email
• Phone
• In person
• Chat

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

Salary : $18 - $22