What are the responsibilities and job description for the IT Technical Trainer III position at The Greenbrier Companies?
Company Overview:
Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.
Greenbrier’s success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our IDEAL commitment is rooted in these values, which promotes Inclusion, Diversity, Equity, Access, and Leadership, creating a culture where employees are fulfilled and feel good about coming to work every day. A diverse, qualified, and engaged talent base is the key to our success.
Summary:
Duties and Responsibilities
Minimum Qualifications
Experience: Proven track record of designing and delivering effective IT training programs.
Education: Bachelor's degree in Business, Information Technology, Education, or a related field. Or equivalent experience.
Skills:
Working Postures
Click here for more information: Know Your Rights
Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at careers@gbrx.com or call us at 503-684-7000.
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Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with “-gbrx.icims.com”. In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information.
At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail transportation equipment and services.
Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.
Greenbrier’s success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our IDEAL commitment is rooted in these values, which promotes Inclusion, Diversity, Equity, Access, and Leadership, creating a culture where employees are fulfilled and feel good about coming to work every day. A diverse, qualified, and engaged talent base is the key to our success.
Summary
The IT Technical Trainer will be responsible for planning, designing, and delivering comprehensive training courses and materials for Greenbrier employees and partners. This role requires a seasoned professional capable of utilizing various instructional methods including instructional videos, job aids, instructor-led sessions (both in-person and virtual), and e-learning modules. The trainer will also play a key role in planning the training calendar and collaborating with other training partners to ensure standardization across all training initiatives. We are looking for someone with a focus on process, a passion for progressing learning and development with an emphasis in technology and common IT processes, knowledge of innovative learning techniques and demonstrated listening, writing, communication and presentation skills.
Duties and Responsibilities
To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices.
- Plan, Design, and Deliver Training: Develop and implement effective, competency-based training programs tailored to Greenbrier employees' needs and strategic goals.
- Identify and Curate 3rd Party Training Content: Source and evaluate external training materials to supplement internal training programs.
- Conduct Needs Assessments: Identify training needs through surveys, interviews, and analysis of performance data to ensure training programs address the right skills and knowledge gaps.
- Instructional Methods: Utilize a variety of instructional methods, including instructional videos, job aids, instructor-led sessions (both in-person and virtual), and e-learning modules.
- Training Calendar: Participate in the planning and scheduling of the training calendar to ensure timely and relevant training sessions.
- Collaboration: Work closely with other training partners at Greenbrier to ensure consistency and standardization in training content and delivery.
- Continuous Improvement: Evaluate the effectiveness of training programs and make necessary adjustments to improve learning outcomes.
- Documentation: Create and maintain comprehensive training materials and documentation.
- Support: Provide ongoing support and guidance to trainees to ensure the successful application of learned skills.
Qualifications
The following generally describes requirements to successfully perform the assigned duties.
Minimum Qualifications
Experience: Proven track record of designing and delivering effective IT training programs.
Education: Bachelor's degree in Business, Information Technology, Education, or a related field. Or equivalent experience.
Skills:
- Strong knowledge of instructional design and adult learning principles
- Investigative mind with a strong technical aptitude and desire to learn new technologies.
- Ability to explain complicated technical processes and concepts in easy-to-understand terms
- Proficiency in using various training tools and technologies.
- Excellent communication and presentation skills.
- Ability to work collaboratively with cross-functional teams.
- Experience delivering training in both virtual/remote environments and in-person classrooms
- Proficiency with Microsoft applications, including Word, Excel, PowerPoint, SharePoint, and Teams
- Strong organizational and time-management skills.
- Comfortable working in a Windows/Microsoft environment.
Preferred Qualifications
- Bi-lingual English / Spanish, preferred
- Familiarity with tools such as Camtasia, Smartsheet
- Experience working within the manufacturing industry a plus
Work Environment and Physical Requirements
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Remote/Virtual team
- Preference for Pacific, Mountain or Central hours
Physical Activities and Requirements
Frequency Key
Not Applicable: Activity is not applicable to this occupation
Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5 hours/day)
Frequently: Occupation requires this activity from 33% - 66% of the time (2.5: 5.5 hours/day)
Constantly: Occupation requires this activity more than 66% of the time (5.5 hours/day)
Working Postures
- Sit: Constantly
- Walk: Not Applicable
- Bend: Not Applicable
- Kneel/Squat: Not Applicable
- Crawl: Not Applicable
- Climb: Not Applicable
- Reach Forward: Not Applicable
- Reach Upward: Not Applicable
- Handling/Fingering: Constantly
Lift / Carry Requirements
- 5-10 lbs: Not Applicable
- 10-25 lbs: Not Applicable
- 25-50 lbs: Not Applicable
- 50-75 lbs: Not Applicable
- 75 lbs: Not Applicable
Push / Pull Requirements
- Up to 10 lbs: Not Applicable
- 10-25 lbs: Not Applicable
- 25-50 lbs: Not Applicable
- 50-75 lbs: Not Applicable
- 75 lbs: Not Applicable
EOE including Vet/Disability
Click here for more information: Know Your Rights
Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at careers@gbrx.com or call us at 503-684-7000.
-
Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with “-gbrx.icims.com”. In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information.
