What are the responsibilities and job description for the Guest Service Agent position at The Greenbrier Hotel?
Job Description
Position : Guest Service Agent
Department : Front Desk
Primary Responsibilities :
- Maintain a warm, friendly and professional demeanor at all times
- Professional speech and ability to communicate effectively and pleasantly
- Check guests in and out according to hotel standards
- Setting up and settling guest accounts according to accounting processes
- Great phone etiquette
- Maintain control of room keys
- Ability to balance room inventory
- Assist in accommodating guest requests
- Be able to maintain bank handling according to standard operating procedures
Secondary Responsibilities :
Normal Working Hours : (Shift, days)
To be successful in this position, the ideal candidate must meet the following criteria
in addition to The Greenbrier Service Standards for All Employees.
Past Work Experience Requirements :
Educational Requirements :
Technical Requirements :
Required Supervision :
Other Requirements :
Entry level position
Computer
Experience
Software
Level
Beginner, Intermediate, Advanced)
Word Processing
WORD
BEGINNER
Spreadsheet
Database
Programming
Calendars
Internet
Hardware Installation
Technical Skills
Skill Level (Beginner, Intermediate, Advanced)
Typing (WPM)
BEGINNER
Data Entry
Other
Location of Work
Indoors
Heated
Outdoors
Below Ground
Temp. Fluctuations
Elevated Areas
Personal Protec. Equip. Req
Work Postures
Continuous (up to 8 hrs. in an 8 hr. shift)
Frequent (up to 5.5 hrs. in 8 hr. shift)
Infrequent (up to 3 hrs. in an 8 hr. shift)
Rarely(up to .5 hr in 8 hr. shift)
Standing
Sitting
Walking
Climbing
Bending / Stooping
Overhead Reaching
Arm / Hand Movement
Hand / Eye Coordination
Other (Define)
