What are the responsibilities and job description for the Concierge position at The Greenbrier?
Position: Concierge
Department: Operations
Primary Responsibilities:
- Knowledgeable of all hotel facilities and amenities as well as within the local area, hours of operation, hotel history and directions
- Acts as liaison between the guest and various facilities within the hotel as well as the services locally and in surrounding areas
- Display a sense of urgency with all requests and follow through to ensure efficient completion of all requests
- Take amenities orders and follow up
- Have good phone etiquette
- Strong communication skills both verbal and written
- Very detail oriented
- Able to Multi-task
Secondary Responsibilities:
- Ability to communicate with guest and provide alternate solutions to challenging situations
- Constant internal/external guest interaction
- General knowledge of office, telephone and computer procedures
Normal Working Hours:
- Shifts vary daily, days off may not be together, expected to work holidays
Past Work Experience Requirements:
- Prior hotel experience preferred
- Public/Guest contact position
Educational Requirements:
- High School Diploma or G.E.D.
- AHMA courses preferred
Communication Skills Requirements:
- Strong communication skills both verbal and written
- Strong phone etiquette
Technical Requirements:
- Strong computer skills
_Computer Experience (Intermediate Level)
_Word Processing
Spreadsheet
Database
Calendars
Internet
Physical Requirements:
Work Postures
Continuous (up to 8 hrs. in an 8 hr. shift)
Standing
Sitting
_Rarely(up to .5 hr in 8 hr. shift)
_Walking
Climbing
Lifting Requirements
_Rarely(up to .5 hr in 8 hr. shift) 10 lbs.or less
_Horizontal Lift
Overhead Lift
Floor to Waist Lift
Grasping
Push/Pull
Carrying
Required Supervision: (Reports to, Supervision provided, number of people to supervise)
- Reports to Chief Concierge
Other Requirements:
- Consistent demonstration of the Ten Essential Attributes
- Patient
- Team Player
- Even-tempered
The selected candidate must be able to uphold the Greenbrier’s Vision as well as demonstrate the 12 Greenbrier values of safety, honesty, excellence, respect, empowerment, pride, teamwork, loyalty, commitment, cleanliness, responsibility and fairness.
*Requirements are subject to change
Job Type: Full-time
Pay: From $15.30 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- White Sulphur Springs, WV 24986 (Required)
Work Location: In person
Salary : $15
