What are the responsibilities and job description for the Reservations Agent position at The Greenbrier?
Join Our Team and Create Exceptional Guest Experiences!
Are you passionate about hospitality, sales, and creating unforgettable guest experiences? The Greenbrier is seeking a Personal Hospitality Expert to join our Reservation Sales Department. If you have a talent for customer service, enjoy engaging with guests, and have a strong attention to detail, this is the perfect opportunity for you!
Why Join Us?
- Competitive pay and performance-based incentives
- Comprehensive benefits package
- Opportunities for career growth in the luxury hospitality industry
- Work in a fast-paced, high-energy environment with a supportive team
- Discounts on resort amenities, dining, and experiences
What You’ll Do:
- Engage with guests to provide exceptional service and secure future reservations using proven sales techniques.
- Follow up on guest inquiries to maximize booking opportunities.
- Communicate professionally via phone and email to assist guests with reservations, special requests, and modifications.
- Build guest profiles by maintaining accurate records of preferences and past stays.
- Serve as a concierge expert, offering recommendations on dining, entertainment, and resort amenities.
- Multi-task effectively, handling multiple reservations and inquiries while maintaining attention to detail.
- Exceed guest expectations by delivering outstanding customer service and fostering guest loyalty.
- Utilize technology, including reservation software, CRM tools, and Microsoft Office applications.
- Maintain a positive and professional attitude, contributing to a collaborative and high-performing team.
What We’re Looking For:
- Experience: 2 years in reservations, hospitality, sales, or a related customer service role. Strong sales background in any industry is also welcome!
- Communication Skills: Exceptional verbal and written communication with professional phone etiquette.
- Tech-Savvy: Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to quickly learn reservation software (NAVIS knowledge is a plus!).
- Problem-Solving Ability: Quick thinking and resourcefulness to handle guest inquiries and resolve issues efficiently.
- Attention to Detail: Ability to manage multiple reservations, maintain accuracy, and follow established procedures.
- Team Player: A positive attitude and willingness to contribute to a dynamic, fast-paced environment.
Physical & Work Environment Requirements:
- Ability to sit, stand, and walk as needed throughout the workday.
- Must be able to lift up to 25 lbs occasionally.
- Office environment with moderate noise levels.
- Reasonable accommodations can be made for individuals with disabilities.
Ready to Elevate Guest Experiences?
If you have a passion for hospitality and love connecting with people, we want to hear from you! Apply today and become a part of The Greenbrier’s world-class team.
The Greenbrier is an equal opportunity employer.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- White Sulphur Springs, WV 24986 (Required)
Work Location: In person
Salary : $15
