Operations Manager

Job Summary

The Operations Manager will ensure the successful operations of a Branches entire portfolio of work including Safety, Budget Control, Delivery of Quality Product, Crew Training and Equipment Allocation and Assignment.

Core Values

• Culture of Safety Safety is always job #1
• A Growing Tradition Plants, Personally, Financially and Professionally
• Employee Owned Personal Pride in Success with an Owners Mentality
• Exceptional Customer Experience Delighting our Clients with our Products and Services
• Good Neighbors Community Pride Sharing our Success
• Respectability Treating Others as we want to be treated

Supervisory Responsibilities

• Manage Morning Dispatch of crews
• Budget Management/Scheduling- Work with Branch Manager to maximize crew routes and hours management
• Employee Development - coaching, reviewing, training, rewarding
• Enforce Company Standards. i.e., Uniforms, Fleet, Equipment, Facility
• Continuously reviewing branch operations regarding employee performance to determine any issues, recruiting needs, retention matters, training opportunities, etc.

Duties/Responsibilities

• Safety - Ensure that all safety policies of company are enforced. Deliver the message that safety is #1, constantly train, reward good behavior
• Manage Morning Dispatch of crews
• Anticipate and Evaluate Equipment Needs - Manage crew equipment inventory and repair issues
• Onboarding and Training crew persons on proper landscaping practices
• Quality Work with crews to ensure that The Greenery level of quality is maintained
• Job Start Process- Work with sales and Client Relationship Managers to carry out proper new job set up
• Continually reviewing branch performance to increase sales, improve quality assurance measures, and create systems
• Complete internal auditing of files, current systems, financials, and all other matters pertaining to the branch to ensure the branches are operating in the most efficient and safest way possible
• Modify routes based on new work and cancellations. Build production plans on each property to ensure maximum efficiency
• ASPIRE
• Labor Hours - Monitor hours on Work Tickets daily and get with Program Managers to address as needed
• Focus needs to be on consistent trends and balanced with quality of work being performed Initiate Aspire estimate change orders to adjust hour allowances as needed
• Purchase Receipts review several times a week to receive as needed
• Scheduling Weekly review of all open work tickets and act as needed
• Daily time review and accuracy
• Purchase Receipts
• Work Ticket Scheduling
• Margins review
• Performs other duties as assigned

Required Skills/Abilities

• An effective leader and communicator, with prior management/leadership experience
• Must have a valid drivers license, be at least 18 years old, and be authorized to work in the United States

Education and Experience

• High school graduate or equivalent desired
• Excellent interpersonal and communication skills a must

Physical Requirements

• Frequently required to drive for short to long distances within assigned territory
• Constantly required to talk, hear, see, sit, stand, and walk
• Must be able to see at close vision, distant vision, peripherally, have depth perception and can adjust focus
• Frequent use of hands to manipulate, handle or feel objects, tools, or controls
• Frequently required to reach, bend, twist, stoop, crouch, climb and balance
• Occasionally required to lift and/or move up to 25 pounds
• Occasionally works with mechanical objects and outside in all weather conditions
• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
• Occasionally exposed to loud noise levels

Benefits Offered

• Paid Time Off
• Holiday Pay
• 401K
• Medical
• Dental
• Vision
• Supplemental Insurance (long & short term disability, critical illness, hospital indemnity, life insurance, accident)
• Employee Discount Program
• Service Awards