Financial Systems Support Analyst (Help Desk Lead)

• Are you a tech enthusiast who loves solving complex problems?
• Do you have a keen eye for detail and excellent analytical skills?
• Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?
  
  

If so, we have an exciting opportunity for you at The Greentree Group!

Who We Are

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.

What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.

Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!

About The Opportunity

As a Financial Systems Support Analyst (Help Desk Lead), you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals at Wright-Patterson Air Force Base, Dayton, OH. This role will be critical in supporting the Air Force Financial Systems Office. Join us and be part of our mission to make a difference!

Some Responsibilities Include But Are Not Limited To

• Team motivation, scheduling, and work volume management.
• Drive innovation and process improvement among the team.
• Overseeing the daily activities for the Help Desk Team and developing strategic plans.
• Providing account management and functional system support to end-users for ~11 FM systems.
• Promote Greentree core values to team and customer.
  
  

Minimum Qualifications

• Bachelor’s Degree in a related field (or 7 years’ experience).
• Must have significant financial/business expertise.
• Must have experience in successfully leading a Help Desk, or like, team.
• Ability to troubleshoot end-user problems within finance and management systems, train users on systems, and track problems from initial customer contact to resolution.
• Strong problem-solving, critical thinking, and analytical skills.
• Strong customer service, interpersonal, and communication skills (both written and verbal).
• Good organizational, time management and decision-making skills.
• Patient and adept at working with help desk analysts and end-users with varying levels of technical knowledge.
• Growth mindset, adaptable, and eager to develop new skills.
• Ability to work accurately and meet deadlines independently, as well as part of a team.
• Candidates must be U.S. Citizens and can obtain a National Agency Check Investigation (NACI) clearance.
  
  

Desired Qualifications

• Knowledge of ServiceNow Software.
• Air Force Financial Management system experience [Systems include: Automated Funds Management (AFM), Commanders’ Resource Integration System (CRIS), Comptroller’s Services Portal (CSP), Defense Enterprise Accounting and Management System (DEAMS), eFinance, Job Order Cost Accounting System (JOCAS II), FMSuite, FM Workflow, myLearning, and LeaveWeb].
  
  

We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at www.greentreegroup.com. Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time.

Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.

Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.

Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.

Top Benefits.

Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs.

Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available).

Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.

Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.