What are the responsibilities and job description for the Experienced Spa Concierge at Luxury Hotel position at The Greenwich Hotel?
Qualifications
- Displays A Strong Understanding and Passion for Spa, Wellness, And Luxury Hospitality
- Strong Organizational Skills and Appreciation for Customer Service in A Fast-Paced Environment
- Requires Understanding of Basic Computer Skills
- Current Work Authorization in The United States
- Available to Stand and Work a Flexible Schedule- Holidays, Weekends and Daytime/Evening Shifts as Needed
Benefits
- Competitive Wage and Commission Opportunities
- 401k Participation with Full Time Status
- Full Time Benefits: Medical, Dental
- Discounted Spa Services and Retail
- Employee Dry Cleaning of Uniforms
- Mentorship And Continuous Training
Responsibilities
- Spa Concierge is Responsible for Ensuring a Proper Start to Finish Spa & Wellness Experience from Phone Call Reservation, Arrival to Departure.
- This Position Will Assist Leadership, and All Supporting Teams, to Maintain a Five Star Guest Experience.
- Execute Luxury Standards Throughout The Property, Spa, Pool and Gym Facility.
- Responsible For Phone Requests and Appointment Setting, Greeting, Check In/Out and the Overall Sequence of Service.
- Respond To All Guest Needs Within Minimal Amount of Time with Care and a Cheerful Outlook
- Utilize Spa Platform, Book4time & Opera, Efficiently
- Assists in Spa & Hotel Retail Boutique by Educating and Making Appropriate Recommendations