What are the responsibilities and job description for the Customer Service Representative position at The Grooming Room?
Do you have a passion for animals and animal care' Then read on...
We are recruiting an experienced part-time Customer Service Representative to join our team. We offer top-of-market pet care (overnight boarding, grooming and doggie daycare) in a safe and clean environment. You will be joining a team of pet lovers who take care of dogs and cats while the pet parents are out and about.
Here's what you will be doing:
- Provide world-class service to all our customers, human and pet alike
- Have a thorough knowledge of each of our products/services
- Promote sales in the form of packages, retails items, baths/grooming, next reservation, etc.
- Have exceptional communication and listening skills- know how to defuse a situation and communicated effectively via in person, over the phone, and email
- Be willing to help keep the lobby clean- this could include cleaning up after a pet has an accident
- Ensure that all clients have a positive experience as you are often perceived as the "face" of our pet resort
- Have a positive attitude, the ability to handle multiple challenges at once, and ability to learn quickly
- This position is very fast paced. You must be an excellent multi-tasker! Example: there are 80 dogs leaving in a 2-hour period. You must check them out, call for them, and collect payment all while answering the phone and responding to emails/inquiries
- Must love people and dogs!
If this sounds interesting, please apply today! We would love to speak with you! Pay starts at $13/hr, $14/hr with experience.
Salary : $13 - $14
