Job Description : Administrative Assistant / Customer Service Representative (CSR)
Title : Administrative Assistant / Customer Service Representative (CSR)
Department : Office Administration
Reports to : Owner, Office Manager
Job Objective :
The primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds
Guys through outstanding customer service, direct customer interactions and back-office support.
Responsibilities :
- Answer incoming calls, respond to customer questions / requests, take and / or post payments in
QuickBooks Online, answer customer questions, route requests to office manager or owner as
appropriate, and schedule appointments on owner’s iCloud calendar.
Lead management – respond to and track incoming leads, call leads from provided lists, and setsales appointments.
Assist owner with tracking outstanding proposals.Proposal entry, tracking and follow-up.Keep internal records updated as supplier pricing changes are published.Post-project phone calls to customers to check customer satisfaction and schedule quality check ifneeded.
Run accounts receivable reports and contact customers regarding past due balances on a weeklybasis.
Enter expenses in QuickBooks Online and scan / file expense receipts in Dropbox.Adhere to all company policies, procedures and business ethics codes and ensures that they arecommunicated and implemented within the team.
Provide backup support during Office Manager absence / vacation.Perform other duties as assigned.Relationships and Roles :
Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.Demonstrate ability to interact and cooperate with all company team members.Build trust, value others, communicate effectively, drive execution, foster innovation, focus on thecustomer, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain professional internal and external relationships that meet company core values.Requirements :
2-3 years of experience in customer service or administrative support role.Excellent interpersonal and organizational skills, and ability to multi-task.Proficiency in the following applications / software : MSOffice 365 applications (Excel, Word, Outlook,Edge at a minimum) and QuickBooks Online is REQUIRED, would also prefer experience with Google
Chrome, iCloud calendar, and webmail.
Some experience with accounts receivable / collections and calling sales leads.Willingness and ability to learn internal software applications to the extent required to perform thisrole.
Able to pass drug test and background checkValid driver’s licenseReliable transportation to get to work on time dailyLegally qualified to work in the United States of America.Knowledge of lawn maintenance and / or landscaping business desired.Ability to work until 5 : 00 PMBenefits :
Potential for growth for the right personTraining and advancement opportunitiesPaid time offPay :
15-19 hourly, depending on experience
Salary : $15 - $19
