Cafe Lead

Position Overview: 

As a Cafe Lead, you will play a key role in ensuring the efficient operation of the cafe, providing an exceptional customer experience, and overseeing day-to-day activities. You will manage a team of baristas and cafe staff, maintain inventory, ensure quality standards, and foster a positive work environment. This position requires strong leadership, multitasking, and customer service skills, as well as the ability to work in a fast-paced and dynamic setting. 

Key Responsibilities: 

• Leadership & Team Management
• Lead by example in delivering excellent customer service, efficiency, and professionalism. 
• Supervise, train, and mentor Cafe Team. 
• Assign tasks and provide guidance to ensure smooth cafe operations. 
• Ensure proper coverage during shifts. 
• Customer Service:
• Greet customers, take orders, and ensure a welcoming atmosphere.
• Resolve customer complaints or concerns promptly and professionally. 
• Maintain a high standard of menu knowledge and recommendations. 
• Ensure that customers receive their orders in a timely and accurate manner. 
• Ensure that the Front of House is always staffed: Welcome all Members, take orders promptly, answer questions, anticipate a Members needs before they need to ask. 
• Operations & Inventory Management:
• Oversee daily operations to ensure the cafe is clean, organized, and stocked. 
• Monitor inventory levels and communicate with The Director for ordering needs. 
• Ensure equipment is maintained and functioning properly (coffee machines, grinders, etc.). 
• Event Support: Assist with event vendors / details, including room set-up, and ensure smooth operations during club events. 
• Quality Control:
• Ensure that all food and beverage items are prepared to company standards. 
• Maintain a high standard of cleanliness and hygiene within the cafe. 
• Monitor quality of coffee, drinks, and food, ensuring consistency in taste and presentation. 
• Financial Responsibilities:
• Ensure FOH is always present to place orders and capture transactions. 
• Ensure that the cafe operates within budgetary guidelines to meet financial goals. 
• Health & Safety:
• Ensure compliance with health and safety regulations, including food safety and sanitation standards. 
• Train and enforce safe practices for all cafe staff. 
• Ensure the cafe environment is safe for both staff and customers. 
• Collaboration & Communication:
• Work closely with the management team to align on goals and objectives. 
• Communicate effectively with both the front-of-house and back-of-house teams to ensure smooth operations. 
• Report any issues or concerns to the manager, offering potential solutions. 

Qualifications / Experience:

• Minimum of 2-3 years in a cafe or restaurant setting, with at least 1 year in a supervisory or leadership role. 
• Experience with coffee machines, brewing methods, and basic kitchen equipment is preferred. 
• Safe Serve Certification is a MUST - If not currently active, we will sponsor prompt re-certification

• Strong leadership, communication, and interpersonal skills. 
• Excellent customer service and problem-solving abilities. 
• Ability to multitask and prioritize in a fast-paced environment. 
• Basic cash handling and financial awareness. 
• Knowledge of health and safety regulations in a foodservice environment. 

Other Requirements:

• Ability to stand for long periods and lift up to 20 lbs. 
• Flexibility to work early mornings, evenings, weekends, and holidays. 

OPERATING HOURS 

• Weekdays 9am - 6pm*
• Weekends 8am - 1pm*
• *sometimes later for special events

• Hourly Pay - $16 - $20 based on experience 
• Benefits after 3 months (ICHRA Plan) 
• Gas Stipend After 1 Year 
• Annual Bonus
• Flexibility 

Salary : $16 - $20