Director of Guest Relations

The Grove of Fox Valley is proud to have earned the Gold Seal of Approval® Certification for Post-Acute Care from The Joint Commission, a recognition that reflects our commitment to delivering the highest standards of care. Our focus is on providing post-hospital rehabilitation and skilled nursing care, and we take pride in offering a supportive and collaborative environment where healthcare professionals can thrive. At The Grove of Fox Valley, we believe in quality care delivered with compassion and expertise.

Located in the scenic Fox Valley area, our facility provides an opportunity to work in a community-focused setting while still being part of a respected healthcare team. The surrounding area offers the best of both worlds: a peaceful, suburban atmosphere with easy access to local amenities and green spaces. If you’re looking for a role where your work is valued and you can continue to grow professionally, The Grove of Fox Valley could be your next great opportunity.

Are you looking for a rewarding career in Skilled Nursing? We are currently searching for a Director of Guest Relations to join our friendly, caring and supportive team!

The Grove Fox Valley is rapidly growing and our team is looking to invest in a Director of Guest Relations by providing opportunities to further your career and with the tools and encouragement you need to succeed. We offer great benefits including:

• Daily pay.
• Competitive wages.
• Shift differentials.
• Tuition reimbursement.
• Internal growth opportunities.
• *Medical, dental, and vision insurance options.
• *Short-term and long-term disability insurance options.
• *401K with employer match.
• Employee concierge program.
• Employee assistance program.
• And more!

  *Please note that benefit packages vary based on hours worked.

As a Director of Guest Relations you are instrumental to resident satisfaction. Your work will ensure our residents receive the high standard of care they have grown to expect at The Grove Fox Valley by supervising guest services aides, working with multiple departments assisting with the coordination and delivery of services at the facility, working with multiple departments to ensure smooth resident admissions and discharges, greeting all residents upon arrival, providing tours to perspective residents and their families, routinely checking on residents and inquiring about ways to make their stay more comfortable and enjoyable, reporting resident preferences to the appropriate team member, ensuring resident rooms are prepared appropriately prior to their arrival, maintaining a report with residents and their families during and after their stay as well as assisting with post discharge follow up. Our residents will depend on your knowledge, skills, and attention to detail to ensure they receive an unparalleled standard of care.

To be eligible for consideration applicants should have:

As a minimum, a high school diploma or equivalent and a valid, unencumbered State of Illinois Driver's License or other motor vehicle license as required by the state. One (1) year of experience in a Customer Service role is preferable but we are willing to invest in the right candidate!

If you are an individual who gets satisfaction from knowing they made a difference, stop in or visit http://grovefoxvalley.com/ to learn more and get your career started.

At The Grove of Fox Valley, we are dedicated to creating a workplace where healthcare professionals can advance their careers while contributing to the highest levels of patient care. Our Gold Seal of Approval® from The Joint Commission is a testament to the standards we uphold in everything we do. Joining our team means being part of an environment that supports professional growth, values collaboration, and is committed to patient well-being.

Conveniently located at 1601 N Farnsworth Ave, Aurora, IL, our facility is easily accessible by major highways, making it a convenient choice for your daily commute. The Fox Valley region offers a balance of suburban living with access to local parks, dining, and recreation. If you’re ready to be part of a team that values excellence and compassion in care, we’d love to hear from you. The Grove of Fox Valley may be just the place to take the next step in your career.

The Grove of Fox Valley is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran. When completing this application, you may exclude information that would disclose or reference this information, or any information relating to any other status protected by federal, state, or local law.

The Grove of Fox Valley never requests or sends money, payment transfers, direct deposit, or Social Security Number (SSN) information as part of their recruitment process.