Housekeeping Supervisor

Join the team at The Grove Resort & Water Park Orlando, where every day is an adventure! Located just six miles from Walt Disney World® Theme Parks, we offer employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo-style rooms, daily transportation to Orlando’s top attractions, and complimentary access to the award-winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market.

Our latest addition, The Terraces at The Grove, brings a modern, adult-centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab-and-go market. Employees at The Grove enjoy working in a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando’s vibrant hospitality industry. If you're ready to work in an inspiring, energetic setting with an amazing team, we’d love to hear from you! Join us and make every day extraordinary!!

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

This role is dedicated to delivering exceptional Guest Services as part of our Housekeeping TEAM, ensuring the hotel's appearance and cleanliness. As a Housekeeping Supervisor, your primary responsibility is to guarantee guest satisfaction by creating an inviting and comfortable atmosphere that makes guests feel at home from the moment they enter their room. You will foster a sense of well-being and revitalization for our guests. Additionally, you will provide leadership and inspire our Housekeeping TEAM to pursue excellence and encourage repeat business.

Essential Job Functions:

• Deliver best-in-class service to our guests and team members with engagement and thoughtfulness
• Promptly address guest concerns and requests to ensure their satisfaction
• Conduct thorough inspections of guestrooms and public areas to surpass guest expectations for cleanliness and in-room appliance functionality
• Support the training of new team members while fostering strong, collaborative relationships within the Housekeeping department
• Oversee inventories of amenities, chemicals, and supplies, ensuring timely reordering to maintain seamless operations

Hotel Specific: (Omit category if nothing property specific is required)

• Work in multiple areas across the properties.

Physical Demands:

• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100lbs
• Ability to work much of the shift standing/moving throughout the building, bending, stooping, and reaching

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• 1-year experience in hotel housekeeping or related professional area preferred
• Previous supervisory experience preferred
• Confident utilizing MS outlook, Word, and Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ
• OSHA certification or equivalent knowledge of OSHA regulations

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

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Experience

• 2 year(s): Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guests rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards. Run occupied room reports, verify status, determine discrepant rooms, prioritize room cleaning, and update status of departing owner/guest rooms. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)