What are the responsibilities and job description for the Housekeeping Supervisor position at The Grove Resort & Water Park Orlando?
Join the team at The Grove Resort & Water Park Orlando, where every day is an adventure! Located just six miles from Walt Disney World® Theme Parks, we offer an exciting workplace where employees create unforgettable guest experiences. Our resort features 787 condo-style rooms, complimentary access to the award-winning Surfari Water Park, daily transportation to Orlando’s top attractions, 6,000 square feet of meeting space, and serene activities at Lake Austin Pier. Guests also enjoy dining options like Valencia Restaurant, Longboard Restaurant, and Alfresco Market.
Our newest addition, The Terraces at The Grove, is an exclusive adult-centric retreat overlooking Lake Austin, offering 160 stylish rooms with upscale amenities like a private pool with cabanas, a fire pit seating area, and BYTE—a grab-and-go market. Employees at The Grove thrive in a collaborative environment, with opportunities for career growth and a chance to be part of Orlando’s vibrant hospitality industry.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
This role is dedicated to delivering exceptional Guest Services as part of our Housekeeping TEAM, ensuring the hotel's appearance and cleanliness. As a Housekeeping Supervisor, your primary responsibility is to guarantee guest satisfaction by creating an inviting and comfortable atmosphere that makes guests feel at home from the moment they enter their room. You will foster a sense of well-being and revitalization for our guests. Additionally, you will provide leadership and inspire our Housekeeping TEAM to pursue excellence and encourage repeat business.
Essential Job Functions:
- Deliver best-in-class service to our guests and team members with engagement and thoughtfulness
- Promptly address guest concerns and requests to ensure their satisfaction
- Conduct thorough inspections of guestrooms and public areas to surpass guest expectations for cleanliness and in-room appliance functionality
- Support the training of new team members while fostering strong, collaborative relationships within the Housekeeping department
- Oversee inventories of amenities, chemicals, and supplies, ensuring timely reordering to maintain seamless operations
Hotel Specific: (Omit category if nothing property specific is required)
- Work in multiple areas across the properties.
Physical Demands:
- Ability to grasp, lift, carry, or otherwise move materials weighing up to 100lbs
- Ability to work much of the shift standing/moving throughout the building, bending, stooping, and reaching
Qualifications:
Education:
- High school diploma or its equivalent
Experience:
- 1-year experience in hotel housekeeping or related professional area preferred
- Previous supervisory experience preferred
- Confident utilizing MS outlook, Word, and Excel
- Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ
- OSHA certification or equivalent knowledge of OSHA regulations
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
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Experience
Preferred- 2 year(s): Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guests rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards. Run occupied room reports, verify status, determine discrepant rooms, prioritize room cleaning, and update status of departing owner/guest rooms. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
