Hotel Manager

POSITION SUMMARY:

The Hotel Manager is to assist in the daily operation of the Hotel, as well as oversee the property in the absence of the General Manager (GM). The Hotel Manager is responsible for managing the day to day operation of all departments in conjunction with the GM and making sure that all departments run smoothly and efficiently.

RESPONSIBILITIES:

• Approach all encounters with guests and employee in a friendly, service-oriented manner
• Act as an ambassador to the Hotel and ensure that guests are receiving unparalleled guest experience
• Always remain readily accessible to guests and employees.
• Answer phones, make reservations, check in and check out guests as needed
• Read reports upon arrival for the day, noting and addressing significant events that may require action
• Be aware of the status of the availability of rooms to ensure revenue is maximized
• Maintain effective communication between all Hotel Departments
• Maintain effective communication and coordination with Corporate Departments.
• Monitor all no-show charges, research credit card discrepancies and refunds, research adjustments, respond to chargebacks
• Inspect public areas for cleanliness, overall conditions as well as potential safety hazards
• Investigate, report and coordinate all guest and employee accidents
• Monitor and enforce existing SOPs
• Assist in the selection and training of new employees
• Inspect guestrooms and provide feedback to Housekeeping and Maintenance Departments
• Monitor and update Property Management System as required (Opera)
• Assist in evaluating the performance of all employees
• Day to Day management responsibilities including scheduling, motivating, assigning, training, purchasing and policy and procedural assessments
• Assist in Administrative duties related to Payroll, Accounts Payable and Human Resources.
• Monitor Reputation Management and respond to all reviews.
• Help Restaurant, Coffee Shop or Banquets as needed

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

• Hotel professional with outstanding, management skills.
• Experience with Opera system a plus
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations with minimal supervision
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
• Must have the ability to understand and analyze complex information and data from various sources
• Must be effective at anticipating and handling problems in the workplace
• Must be able to understand and affect financial information
• Must be able to work flexible shifts
• Maintain regular attendance in compliance with hotel standards and as required by scheduling, which may vary from week to week according to the needs of the Hotel
• Always comply with hotel standards and regulations to ensure safe and efficient Hotel operations.

PHYSICAL REQUIREMENTS: Ability to speak clearly and distinctly both in person and on the telephone, ability stoop, reach, walk, and stand for long periods of time; ability to lift up to 25 pounds.

SPECIAL REQUIRMENTS:

A valid driver’s license is required; hotel operation experience and/or equivalent education in hotel management/business administration is preferred; supervisory experience required; Education: College Degree preferred; Hotel or Hospitality/Entertainment Industry Management

SPECIAL CONDITIONS: Ability to work weekends and occasional overtime and holidays as needed; ability to maintain confidentiality and objectivity; no smoking in the work area.