Customer Service Coordinator -Technical Support

The Gund Company has an immediate opening at our St. Louis, MO manufacturing plant for a full-time Manufacturing Customer Service - Technical Support, 1st shift to join our team!.

Do you want to join a company, where you will find friends who will support and challenge you to accomplish goals that provide amazing growth opportunities.

• Shift: First 8:00am to 4:30pm, Monday - Friday
• Starting Hourly Wage: $25.00
• Plant/Work Location: 2121 Walton Rd. St. Louis, MO 63114

What we do:

The Gund Company is in the business of engineered material manufacturing.

We are the industry leader in manufacturing and fabricating specialized engineered thermoplastic materials that provide a unique performance advantage. (think: Customized non-conductive parts for diverse industries). We manufacture and fabricate custom parts from drawings and sample parts (reverse engineering).

At The Gund Company: We Take Care of Each Other, Take Care of the Customer and Take Care of the Business.

Our team prides themselves on being a group of fun, driven, problem-solvers who LOVE what they do!

What are we looking for?

• Accurately respond to customer inquiries and quote requests in a timely manner (order status and product information).
• Build relationships with TGC's customers.
• Ability to navigate through database systems to enter quotes and customer orders. (ERP-CRM software)
• Coordinate with the Production Department to obtain accurate job cost estimates.
• Manage customer inventory requirement through use of Purchase Requisition Process with our Switchgear Market
• This position reports to the Value Stream Manager
• Ability to communicate professionally with customers to understand and respond to their needs in a timely manner.
• Proficiency with Windows based software including Microsoft Office Applications.
• Basic to intermediate math aptitudes and detail oriented. (interpreting detailed information from work orders)

What do we need from you?

• 2 years' customer service experience, required.
• Must be able to thrive in a fast-paced, detail- oriented environment, required.
• Reading and interpreting technical drawings/blueprints, preferred.
• Proficient reading comprehension skills, required.
• intermediate to advanced math skills, required.
• Proficient problem-solving skills.
• College degree in business or related, preferred.

Why Join Us?

• We Take care of Each Other, Take Care of the Customer and Take Care of the Business!
• A safe and healthy work environment
• Paid Time Off (PTO) and Paid Holidays
• Low-cost comprehensive employee benefits: Health, Dental, Vision, Life, and Disability
• 401(k) retirement savings program with a 50% employer match (up to 6% of contributions)
• ESOP (Employee Stock Ownership Plan) - 30% employee owned - Shares are awarded each year - no out-of-pocket investment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.

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