Receptionist

Be the Voice of Our Brand – Join The Gutter Professionals as a Receptionist!

Job Title: Receptionist
Company Name: The Gutter Professionals
Pay Range: $19.00 – $23.00 per hour, depending on experience and skills
Industry: Exterior Maintenance & Upgrades - Residential, Commercial, Industrial
Location: AG1 Holdings Office, Clarksville, TN
Classification: Full-Time, Non-Exempt
Reports to: Business Development VP
Job Overview
At The Gutter Professionals, the Receptionist is the first impression and essential point of contact for all customers. You'll handle inbound calls, emails, web inquiries, and texts while setting the tone for a positive customer experience. Your role is critical in gathering and entering customer information, helping to schedule estimates, and ensuring smooth communication across departments. This role requires strong Microsoft Office skills, a professional forward-facing voice, and a soft sales approach to nurture relationships with both prospective and existing customers.
Who We Are
At The Gutter Professionals, we pride ourselves on being a trusted provider of top-quality exterior maintenance and upgrade services. As a locally owned and operated business, we are committed to offering our team members excellent benefits, growth opportunities, and a supportive work environment. Join us, and you'll experience a company that values your contributions while fostering both your personal and professional success.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Initiate and migrate customers through our systems and their experience.
• Maintain internal control safeguards for the customer data and its flow.
• In conjunction with the Project Specialist and Estimator, schedule the job estimates.
• Enter data and maintain any software programs for customer reviews.
• Work in conjunction with a Financial Analyst to resolve A/R issues (collections).
• Maintain consistent data policies, practices, procedures across all software.
• Assist to develop and enforce internal controls to maximize culture, productivity, and safety.

COMPETENCIES REQUIRED

• Working knowledge of current software.
• Intermediate or better Microsoft Office skills (Outlook, Word, Excel)
• Strong understanding of our home services offered, and materials offered.
• Proven customer service-oriented attitude.

PERFORMANCE MEASUREMENTS

• Customer satisfaction
• Data accuracy
• OT

COMMUNICATIONS REQUIRED

• Weekly customer contact reports

WORKING CONDITIONSThis position will be working primarily indoors, office environment. If travel is required, the normal automobile and air travel hazards will apply.

• Include physical demands – standing, lifting, other expectations or occasional tasks.

REQUIRED LICENSES, CERTIFICATES AND EDUCATION

• 5 years proven customer service experience - preferred

GENERAL REQUIREMENTS

• Proficient in spoken and written English. Additional language is a plus.
• Authorized to work in the United States.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Benefits

• Health & Wellness: Medical, dental, vision, and life insurance options.
• Work-Life Balance: Paid time off for holidays, vacation, and sick days.
• Compensation Perks: Weekly pay cycles with commission opportunities.
• Career Development: Mentor training and opportunities for personal and professional growth.
• Unique Perks: Company vehicle/ car allowance and company-sponsored events such as BBQs, concerts, and more!

Work Schedule

• Full-Time: Monday through Friday
• Hours: 8:00 AM – 4:00 PM

Work Location

• Based out of the AG1 Holdings Office/Warehouse in Clarksville, TN.

Equal Opportunity EmployerThe Gutter Professionals embraces an environment that promotes equal employment opportunity (EEO) and inclusiveness and maintains a workplace that is free of discrimination. The policy of The Gutter Professionals is to ensure that no employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, or any other non-merit-based factor.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Health insurance
• Paid time off

Work Location: On the road

Salary : $19 - $23