General Manager (Harbor East)

POSITION:  General Manager

DEPARTMENT: Front of House

LOCATION: Kneads Bakeshop

REPORTS TO: General Manager

Kneads Bakeshop

From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. Kneads combines H&S’s history with the new age of artisan craft, creating a one-of-a- kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. As soon as you walk through the doors, we’re dedicated to you and your “Kneads,” whether that’s a coffee to go, or meeting with colleagues, we are here to provide a space of comfort, a space that can unleash your creativity, and a space where Baltimore becomes a family.

Job Overview

We are seeking an experienced and detail-oriented General Manager to oversee operations at our fast-paced restaurant and bakery. This role requires a dynamic leader who excels in managing both front-of-house (FOH) operations while ensuring financial accuracy, operational efficiency, and exceptional guest experiences. The ideal candidate will possess strong organizational skills, expertise in payroll and inventory management, and proficiency with the Toast POS platform.

Role & Responsibilities

• Oversee daily operations, ensuring the smooth functioning of the restaurant and bakery.

• Manage FOH team, fostering a collaborative and high-performance work environment.

• Conduct regular training sessions for FOH staff, emphasizing excellent customer service.

• Analyze labor costs and adjust scheduling to optimize efficiency while staying within budget.

• Handle payroll reconciliation, ensuring accuracy in hours worked, tip submissions, and PTO submissions.

• Submit tips and PTO in accordance with company policies and deadlines.

• Perform labor analysis and reporting to monitor and manage labor costs.

• Oversee liquor inventory and ordering, ensuring compliance with legal and company standards.

• Manage market inventory, including ordering, tracking, and minimizing waste.

• Utilize advanced knowledge of the Toast POS platform for menu updates, reporting, and troubleshooting.

• Ensure accurate tracking of sales, labor, and inventory through the Toast POS system.

• Train staff on Toast features to maximize operational efficiency.

• Lead by example to inspire and motivate the team, promoting accountability and professionalism.

• Conduct regular performance evaluations and provide feedback to staff.

• Resolve employee and customer issues promptly and professionally.

• Ensure consistent delivery of high-quality food and service.

• Monitor guest feedback and implement improvements to enhance the dining experience.

• Uphold cleanliness, safety, and health standards throughout the restaurant and bakery.

Qualifications

·      Proven experience in a supervisory or management role in the food service industry, preferably in a bakery/restaurant environment.

·      Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.

·      Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, staff, and vendors.

·      Exceptional organizational and time-management abilities, with a keen eye for detail.

·      Proficiency in basic computer software and point-of-sale systems.

·      Ability to work flexible hours, including weekends and holidays, as needed.

·      Knowledge of food safety and sanitation regulations.

What’s in it for you?

At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages, including medical/dental/vision, short term disability, retirement savings, paid time off, flexible spending accounts, employee assistance program and of course - cool company swag.

Equal Opportunity Employer

We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.