Software Application Specialist

POWER YOUR FUTURE!

Every time you turn on a light switch, H-J is helping to deliver that power!

The H-J Family of Companies is a growing and innovative manufacturer and distributor of electrical components for power distribution. Located in High Ridge, Missouri since 1969, H-J has built our company on the quality of our products and services. We are looking for individuals with the drive and desire to join our team and help us continue to grow.

Summary:The Software Application Specialist is responsible for implementing, maintaining, and supporting software applications within the organization. This role involves providing technical expertise to end-users by installing, configuring, and troubleshooting software, delivering user training, and ensuring smooth system operations that align with business needs. The Software Application Specialist works under the supervision of the IT Director and collaborates closely with IT teams and end-users to resolve application issues, implement updates, and optimize system performance.

Application Support & Maintenance

• Install, configure, and deploy software applications based on user requirements and system specifications.

• Troubleshoot and resolve software issues, including diagnosing errors, identifying root causes, and implementing solutions.

• Perform regular updates, patches, and system enhancements to ensure applications remain secure and up to date.

• Work closely with IT infrastructure teams to ensure seamless integration of applications with existing systems.

• Implement and enforce application security protocols to protect sensitive data.

User Training & Documentation

• Provide comprehensive training to end-users on application functionality, best practices, and troubleshooting common issues.

• Develop and maintain user manuals, technical documentation, and knowledge base articles related to software applications.

• Offer ongoing support and guidance to users to improve adoption and proficiency in software tools.

Business Collaboration & Process Improvement

• Collaborate with stakeholders to understand business needs and gather requirements for application enhancements or customizations.

• Identify opportunities to improve software efficiency and streamline business processes.

• Maintain an inventory of technology equipment, software, and related IT assets.

Additional Responsibilities:

• Deliver annual cybersecurity training to end-users.

• Manage IT infrastructure licensing for software, hardware, and other IT-related peripherals.

• Ensure compliance with internal policies and industry best practices for software application management.

Required Qualifications & Skills:

Technical Skills & Knowledge

• Strong understanding of software applications, including functionality, architecture, and configuration options.

• Proficiency in troubleshooting software issues and implementing solutions.

• Experience with system administration tasks, including user management and access control.

• Knowledge of operating systems and IT infrastructure components.

• Familiarity with Microsoft Office Suite (Excel, Outlook, Word) and other business applications.

Soft Skills & Competencies

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Strong problem-solving and critical-thinking abilities.

• Ability to work independently and collaboratively within a team.

• Strong organizational and time-management skills to prioritize tasks effectively.

• Commitment to maintaining confidentiality of sensitive and privileged information.

Education & Experience:

• High school diploma or equivalent required; additional technical training or certifications in IT, software applications, or related fields preferred.

• Prior experience in software application support and end-user training is a plus.

Physical Demands:

• Occasional lifting, moving, and handling of IT equipment may be required.

Benefits:

H-J Family of Companies offers its team members a comprehensive suite of benefits including, but not limited to, medical insurance with FSA and deductible reimbursement, dental, vision, and company-paid life insurance. 401K retirement plans, traditional and ROTH options and Profit Sharing with a 3-year vesting schedule, tuition reimbursement, monthly employment appreciation events and much, much more!

Join us and help power the future!

Education

• High School or better

• Technical/other training or better