What are the responsibilities and job description for the Assistant General Manager position at The h.wood Group?
ABOUT US:
The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events.
ROLE SUMMARY
The Assistant General Manager will assist in creating a positive and efficient work environment for all staff while providing excellent customer service. The ideal candidate will have a passion for fine dining, be organized, and doesn’t mind wearing multiple hats.
RESPONSIBILTIES:
- Manage day-to-day restaurant operations.
- Provide superior customer service to ensure customer satisfaction and retention.
- Respond to customer concerns efficiently and in a professional manner.
- Enforce and offer the best quality of products possible.
- Support restaurant standard practices such as P&L analysis and monthly inventory.
- Manage staff schedules based on forecast and performance measures.
- Evaluate staff performance and provide coaching to improve productivity.
- Act as a brand ambassador for the company.
- Ensure compliance of service and hospitality standards.
- Provide support to General Manager.
- Other tasks as assigned.
REQUIREMENTS:
- Minimum of 4 years’ experience in a full-service, high-volume dining establishment.
- Must have CA Manager Food Handlers Card and Responsible Beverage Service Training.
- Must be 21 years of age.
- Must be authorized to work in the United States.
- Must be able to manage multiple tasks in stressful environments.
- Strong knowledge of front and back house operations.
- Great decision making and organizational skills.
- Upbeat and energetic attitude.
- Responsible and trustworthy.
- Attentive to detail.
PERKS:
- Flexible, routine-time off
- Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.
- Company Dining Discount
- Full- time, exempt position
