What are the responsibilities and job description for the ServiceNow Subcontractor position at The Hackett Group?
Practice
SAP
Job Code
Job Title
Consultant ServiceNow
Department
SA
Skill
Employee Type
FTE
Experience
6Y
Reporting Manager
Job Description
This role is responsible for configuration and implementation of ServiceNow, which further includes both support and maintenance activities. He/She will be an individual contributor with the ability to interact with a global team of functional leaders, business partners, technical experts and articulate how to best integrate SAP technologies to deliver superior business impact.
Responsibilities
Defines, guides, and supports the execution of your technical governance processes.
Help in developing standards and practices for maintaining the ServiceNow architecture model.
Assists in developing standards and practices for maintaining the health of the ServiceNow platform.
Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption.
Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
Guides ServiceNow Platform design, including considerations for integration and performance.
Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices.
Offers guidance on prototyping and accelerating time from design to deployment.
Provides technical guidance in platform development and platform- wide solutions.
Advises on configuration and coding standards.
Supports remediation of configurations not aligned to ServiceNow best practices.
Essential Skills
Job
• 6 plus years’ experience in technical solution design and implementation. • Proven management/influencing abilities. • Experience with creating ROI/value propositions for customer software implementations. • Knowledge of IT and Enterprise Service Management is critical. • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. • Load, manipulate, and maintain data between ServiceNow and other systems. • Deployment of features and any ServiceNow releases – Conducting Instances Upgrades • Creation of Glide Record object, Business Rules, UI actions, custom related list, ACL s • Creation of Script based UI Policy and Client Script. Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide • ServiceNow Certifications: CSA, CAD, CIS-ITSM or CIS-CSM are a must-have • ServiceNow Certifications in all areas are highly desirable. • Experience in multiple application architectures and supporting technologies.
Personal
Should understand business objectives and organization structure.
The candidate must have strong work ethics and trustworthiness.
The candidate should possess attention to detail and maintain confidentiality and integrity.
Must be highly collaborative and team oriented with commitment to excellence.
Preferred Skills
Job
Must be proficient in Microsoft Office (Advanced)
Should have knowledge on online data collection tools.
Self-motivated, fast learner with the ability to operate independently
Personal
Ability to work under pressure to achieve multiple daily deadlines for client deliverables with a mature approach.
Negotiation and persuasion skills are required to work with partners and implement changes.
A very inquisitive mind that can factor in several variables acting on the situation.
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