What are the responsibilities and job description for the Concierge Associate position at The Hamilton Co Jewelers?
Role
The Concierge Associate represents the best in Hamilton client service delivery for both external and internal clients. This role assists Hamilton clients and guests while also supporting Hamilton team members and is tasked with maintaining the highest standard of experience for all. The Concierge Associate serves as the welcoming face and voice of Hamilton and is, oftentimes, the first person a customer interacts with. This role will also be responsible for entering sales into the system and assisting with ringing sales throughout the day.
This position may be required to work weekends, some holidays, and peak sales periods.
Responsibilities
- Answer calls and direct the caller to the appropriate associate.
- Greet and direct visitors to the store.
- Establish a relaxed environment of enlightened hospitality.
- Retrieve and relay messages for team members.
- Provide callers with information such as store address, directions to the store location, company website, and related information.
- Assist with sales fulfillment process including: ringing sales through the system, running customer credit cards, processing checks, handling cash, giftwrapping, New Purchase Certificate creation, and activating warranties.
- Assist walk-in clients, and turn over any opportunity with high potential.
- High understanding of team partnership for experience and strength.
- Engage clients who are waiting for assistance from specific associates or on specialized products to ensure that no client is left unattended unless they choose to be.
- Inform clients and visitors appropriately on all options.
- Place courtesy calls to clients on behalf of associates to inform them of important information, to fulfill sales, or to ensure client satisfaction.
- Set-up and maintain showcases according to Hamilton standards, ensuring quality, cleanliness, and security of merchandise.
- Prepare daily new product to be displayed and inform team members of daily product via written and verbal communication.
- Provide overflow coverage in service department as required by management.
- Setting the stage for partner’s bridal presentations.
Skills
- Excellent verbal and written communication skills.
- Passion for people and creating meaningful, sustainable relationships.
- Strong organizational skills.
- Strong team player.
Education & Experience
- Proficiency in Point of Sales (POS) systems and Microsoft Programs.
- Experience in administrative or concierge-type roles.
Physical Requirements
- Physical activity not limited to: reading, writing, walking, walking up and down stairs, standing, sitting, kneeling, lifting up to 25lbs.
