What are the responsibilities and job description for the Front Desk Agent position at The Hampton Inn Redmond Bend Airport?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for guest relations in a hotel or resort setting.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Check guests in and out efficiently while managing reservations.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Manage phone systems to answer calls, take messages, and assist with reservations.
- Resolve guest complaints or concerns promptly and professionally.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Proven experience in front desk operations within the hospitality industry is preferred.
- Strong customer service skills with the ability to handle diverse guest needs effectively.
- Excellent communication skills, both verbal and written, with a focus on guest relations.
- Bilingual abilities are a plus, enhancing communication with a wider range of guests.
- Familiarity with phone systems and reservation management software is advantageous.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A background in hospitality management is beneficial but not required.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
Ability to Commute:
- Redmond, OR 97756 (Required)
Ability to Relocate:
- Redmond, OR 97756: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20
