What are the responsibilities and job description for the Assistant Maintenance Supervisor - Hanover Turtle Creek position at The Hanover Company?
Hanover Company is looking for an experienced Assistant Maintenance Supervisor for Hanover Turtle Creek, a new construction, luxury high-rise apartment community in Dallas. The development consists of 341 apartment homes, featuring gourmet kitchens with chef-grade appliances, quartz and granite countertops, soft-close cabinetry and under-cabinet task lighting. Spacious bedrooms feature oversized windows and custom closets with space-saving options, while spa-inspired bathrooms offer oversized showers. Shared amenity spaces include a rooftop pool, elevated green space with grills and firepits, entertaining kitchen with indoor/outdoor social areas, collaborative workspaces, a media lounge, exclusive dog park, pet spa and grooming stations, and a innovative fitness center offering a dedicated yoga area.
The Assistant Maintenance Supervisor will perform quality maintenance in a timely manner, perform periodic preventative maintenance programs and satisfy all reasonable maintenance requests. General duties include, but are not limited to the following:
Follow all Hanover Maintenance and Quality Assurance standards for safety and cleanliness in routine property walks, including but not limited to the Tour Route, trash/dumpster/compactor areas, pool and fountain areas, landscaping, sidewalks, driveways and parking areas, and building exterior. Document any liabilities or issues in the property management software using Inspections.
Routinely complete required logs using property management software inspections. Complete required weekly and monthly reporting to ensure compliance and standard are met according to Quality Assurance policies.
Assist the Maintenance Supervisor in overseeing the property operations, including the completion of basic make readies and in-house duties on site as needed, including but not limited to sheetrock repairs, patches, touch up and full paints in apartments and offices, building exteriors and fencing painting repairs, shampooing carpets and common areas, and other maintenance tasks as needed.
Complete service requests, make readies, and inspections in a timely manner.
Follow all safety programs implemented by Hanover and local/state policy.
Carry and answer all communications on Hanover-issued mobile device when “on-call.”
Perform any and all duties called upon by supervisors to ensure that property operates in an efficient and economic manner.
Take notice of and immediately report any liability problems or concerns on property.
Carry and answer all communications on Hanover-issued mobile device when “on-call.”
Represent property and Hanover professionally through dress and behavior. Respond to emails timely and professionally to ensure you are Making Life Easy ™ for all you come into contact with, whether customers or other Hanover Team Members.
Participate monthly in the 10 Ways to Play Like a Champion Awards Program.
Review and respond accordingly to any inquiries from the Global Service and Support Team to improve overall property operations.
Perform any and all duties called upon by supervisors to ensure that property operates in an efficient and economic manner.
Required Skills and Abilities
Must be able to lift 75 pounds. Lifting belt required.
Must own personal set of tools.
Knowledge of general maintenance as well as comfort repairing HVAC, plumbing, appliances, electrical, and pool equipment required.
Hanover offers competitive salaries, quarterly bonuses, upward mobility, housing discounts, uniform allowance, and a robust benefits program which includes paid time off (vacation, sick, holiday), comprehensive medical, dental, vision, life and disability insurance plans, 401(k) with company match, and flexible spending accounts.
