Account Receivable Rep

Our Financial Operations team is currently seeking an Accounts Receivable Representative in our Worcester, MA or Howell, MI location. This is a full time, non-exempt role.   POSITION OVERVIEW: As a member of Financial Operations, this individual is responsible for accurate and timely billing of premium and application of premium payments. This includes ensuring that all financial controls and balances have been met according to Internal Audit and Finance. This individual performs tasks that will include complex and varied work requests received through multiple channels including email, phone, fax, reports and assigned tickets within established SLAs.   IN THIS ROLE, YOU WILL: Provide consultative support to contact centers and internal/external partners  Respond to customer requests (research and billing adjustments) within set guidelines requests can vary from straight-forward to complex  Support escalation phone calls from contact centers  Work with other business areas to resolve billing discrepancies  Support sourcing partners by resolving escalations and reviewing transactions for accuracy  Draft journal entries as necessary  Process check status requests including stop payments, reissues and copies  Transmit payments to the bank within required daily processing times  Proactively identify problems and recommend solutions; seek advice and guidance on more complex issues  Participation in continuous improvement initiatives for the process  Project participation as assigned or required   WHAT YOU NEED TO APPLY: 1-3 years related experience  Associates Degree required (Bachelor’s Degree preferred)  Knows and applies well the fundamental concepts, practices and procedures of the accounts receivable function  Strong written and verbal communication skills  Strong math skills  Knowledge of MS Office Products Basic  Strong computer skills with familiarity with computer systems for this function  Ability to perform keyboarding with speed and accuracy  Ability to use a personal computer and other standard office equipment  Ability to handle high stress level in day to day activities  Ability to travel as necessary (may be required for training purposes, etc.)  Ability to sit for extended periods (up to 90% of work day).