What are the responsibilities and job description for the CL Operations - Specialty Training Consultant position at The Hanover Insurance Group?
Our Operations team is currently seeking a Specialty Training Consultant. This is a full time, exempt role. This is a hybrid opportunity.
POSITION OVERVIEW:
We are seeking a Specialty Training Consultant. This individual is responsible to conduct department training programs driven by business needs. This includes managing and executing training programs and assisting in design and development of learning interventions. Build relationships and collaborate with the business to deliver learning priorities and solutions that best support the business needs while supporting the Senior Training Consultant role in development and design.
IN THIS ROLE, YOU WILL:
Deliver a variety of training interventions using conventional and alternative methods to best meet learner needs- principally focused on live virtual instruction, and collaborating with learning development experts to consider alternative delivery methods as applicable
Partner to deliver training programs through strong organizational skills, interpersonal skills, and coordination of/collaboration with Hanover resources (subject matter experts and business leaders, Learning & Development partners, Hanover Technology Group) as well as external training resources as appropriate
Create and maintain a positive learning atmosphere that fosters student learning
Work with Senior Training Consultants, subject matter experts and business leaders to set expectations for program delivery, document development and document maintenance
Maintain a solid proficiency in Hanover Specialty systems, processes and workflows
Assist with instructional design and training development as applicable
Responsible for content development, curriculum updates and communications
Responsible for delivering innovative ideas and methods for training delivery that best meet learner needs
Provide support of Investment Proposals and workflow enhancements as needed
WHAT YOU NEED TO APPLY:
Prior Specialty and/or training experience
Demonstrate effective communication, organization and time management skills
Ability to travel if necessary
Collaborative and easily adapts to the diverse interests, styles and perspectives of key stakeholders and partners
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.