What are the responsibilities and job description for the CL Ops - Business Analyst I position at The Hanover Insurance Group?
Our Commercial Lines team is seeking a Business Analyst I in our Worcester, MA or Howell, MI location. This is a full time, exempt role. This is a hybrid opportunity. POSITION OVERVIEW: A Data & Reporting business operations analyst is a professional who resolves production support issues related to business operations reporting, tools, and databases. Business operations analysts will handle intake and resolution of production support tasks, including break/fixes, data integrity exercises, user and report management, and minor enhancements. Business operations analysts will work with other members of the Data & Reporting team, the Process Center of Excellence, and project teams to create supporting documentation and transfer production support tasks for new development. IN THIS ROLE, YOU WILL BE:Providing technical expertise across business functions, understanding the relationship between the business and the data and technology that support the business or product.Responsible for the prioritizing, analyzing, resolving, documenting, and communicating on various production support tasksCollaborating with all relevant parties by demonstrating knowledge of the business technical systems and providing timely and accurate information to business partnersCollaborating with project teams to document production support tasksApplying standards and best practices as defined by Performance Excellence leadershipIndependently and collaboratively working through root cause analysisIdentifies and recommends improvements when appropriate.May develop and execute reports based on basic business requirements by extracting data from a business application or information system and validating results.Monitor and respond to business inquiries through shared mailboxes, maintaining ownership over communication with business partners during critical break/fixes WHAT YOU NEED TO APPLY:Typically has 0-2 years related experience and a bachelor’s degree or equivalent. Work under supervision of more experienced data engineer or BI Developer.Performs work in support of multiple departments, lines of business, and/or productsParticipates in the prioritizing, analyzing, resolving, documenting, and communicating on various production support tasksCollaborates with project teams to document and transfer production support tasks upon completionUnderstands a basic awareness of all Data & Reporting capabilities and reporting/tool suiteMay participate across multiple project methodologies-agile, waterfall, iterativeSolicits & applies standards and best practices as defined by Performance Excellence leadershipWorks independently while seek guidance from more senior BI Developers or Data Engineers and managerAbility to independently analyze root cause and implement fixesOwnership over communication with business partners during break/fixes and over team mailboxes; prioritizing requests based on impact and audience
