CL Ops - Marine Underwriting Associate

Our Marine team is seeking an Underwriting Associate to join their growing team in our Houston, TX location. This is a full time, non-exempt role. This is a hybrid opportunity. POSITION OVERVIEW: This position serves as an essential member of the business UA team by supporting various Underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross-training peers. As applicable, UA may have designated level of UW authority. IN THIS ROLE, YOU WILL:  Supports the Underwriter in new business and renewal activities Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc. Helps to support the quoting and issuance cycle Updates work management system statuses throughout the cycle of the policy and monitors work in queue Documents all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines Completes loss control ordering form at issuance and monitors Task Assistant and monthly report to advise underwriter of report availability Handles legal notice requests that must be sent at the direction of the Underwriter May partner with Premium Audit and Agency accounting as needed for audit transactions and overdue premium reconciliation Consistently executes to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards Facilitates transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses Uses appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely Serves as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests. Responds to account inquiries such as accounting status and billing issues Manages account information ensures accuracy of input into all appropriate systems Demonstrates working knowledge of underwriting systems, workflows, procedures and compliance rules Can assist with cross-training support of UA teammates Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goals Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment   WHAT YOU NEED TO APPLY: Associate’s Degree or equivalent 1-2 Years of related insurance experience Commercial Lines experience strongly preferred Fundamental underwriting, practices, procedures, workflows, systems & tools Robust functional knowledge of product offerings and solid business acumen Strong analytical skills Strong organizational and time management skills Strong attention to detail - comprehensive understanding of systems and workflows Ability to work cross-functionally