CL Ops - Quality Analyst

Our Commercial Lines Operations team is currently seeking a Quality Analyst.  This position is eligible for a hybrid or remote arrangement. This is a full time, non-exempt role.   POSITION OVERVIEW: Quality Analysts are responsible for transaction quality control and improvement in accordance with goals established by the organization. The Business Insurance Operations team works with our policy rating organization and their customers to create an outstanding service experience. This is a Full-time, Non-Exempt role.    IN THIS ROLE, YOU WILL:   Reviews the quality of transaction work completed by our operations professionals Records the results of the quality analysis and communicate those results to performers on the quality of their work Identifies potential improvements across Business Insurance Operations Teams and works with the Quality Consultant to initiate improvement Stays abreast of all changes occurring within the Operations Organization through actively absorbing CLSVCOPs updates and other related updates and participating in the recommended learning Provides training and mentoring to the Business Insurance Operations teams Calibrates a predetermined number of quality audits performed by Hanover and EXL to ensure consistency of audit results on a monthly basis Provides support of our learning and development team, including collaborating on line of business curriculum advancement, acting as a mentor as needed, reviewing training material, and participation on Focus Groups Provides processing support during high volume periods   WHAT YOU NEED TO APPLY:   Bachelor’s Degree or equivalent experience   Two to three years operational experience in one or more line of business   Information seeking capabilities and detail orientation Analytical and problem solving skills Mentoring skills Ability to communicate for results Ability to perform multiple tasks and adjust to changing business demands   This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.