What are the responsibilities and job description for the Performance Excellence Process Analyst position at The Hanover Insurance Group?
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our Process Center of Excellence team is currently seeking a Process Analyst as either a hybrid role at our Howell, MI or Worcester, MA location or as a remote position for those at other locations. This is a full time, exempt role.
POSITION OVERVIEW:
The Process Analyst is responsible for, with support from manager or senior team members, evaluating business processes, determining requirements, uncovering areas for improvement, and developing and implementing solutions to meet business goals. The Process Analyst will leverage process methodology and best practices to streamline workflows across the organization. In addition to process design work, the Process Analyst will be responsible for creating project plans, facilitating working sessions with cross functional teams, providing status updates and serving as a liaison between the project team, stakeholders and users. This role will primarily be focused on smaller to medium scope projects and supporting more complex business projects.
IN THIS ROLE, YOU WILL:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Our Process Center of Excellence team is currently seeking a Process Analyst as either a hybrid role at our Howell, MI or Worcester, MA location or as a remote position for those at other locations. This is a full time, exempt role.
POSITION OVERVIEW:
The Process Analyst is responsible for, with support from manager or senior team members, evaluating business processes, determining requirements, uncovering areas for improvement, and developing and implementing solutions to meet business goals. The Process Analyst will leverage process methodology and best practices to streamline workflows across the organization. In addition to process design work, the Process Analyst will be responsible for creating project plans, facilitating working sessions with cross functional teams, providing status updates and serving as a liaison between the project team, stakeholders and users. This role will primarily be focused on smaller to medium scope projects and supporting more complex business projects.
IN THIS ROLE, YOU WILL:
- Applies process methodology, such as lean and six sigma, to implement process improvements and achieve business goals.
- Synthesizes information gathered during working sessions to identify process opportunities
- Documents current state and any changes to processes and / or operating model
- Coordinates, develops materials for, leads, and actively participates in meetings or working sessions
- Manages projects, develops project plans, monitors deliverables and ensures timely completion of projects
- Identifies and appropriately escalates potential risks, obstacles or dependencies.
- Provides management with updates on project status and key objectives.
- Effectively communicates insights and plans to team members and management.
- Four-year degree
- 0 – 3 years of experience
- Possesses some knowledge of process and project management methodology
- Analytical problem solver
- Strong communicator and collaborator
- Embraces a growth mindset and seeks out new knowledge, experiences and feedback.
- Develops strong relationships
- Embraces change and helps bring others along
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
