What are the responsibilities and job description for the Regional Liability Adjuster position at The Hanover Insurance Group?
Our claims department is seeking a Regional Liability Adjuster-Specialty Claims to join our growing team. This person can be based in one of the following states: NJ, PA, CT, NH, RI, MA, ME or VT. (REMOTE)
Position Overview:
Fully responsible for the investigation, evaluation, negotiation, and resolution of claims which are the most complex in coverage and represent the company’s largest damage exposures. The claims could originate anywhere in the country and often require field consultation, field investigation and providing a high level of technical expertise to many professionals throughout the country. Specialty claims include but are not limited to Cyber claims nationwide, liquor liability in the Northeast, assault and battery claims in the Northeast ,Technology errors and omissions claims nationwide, New York Labor Law and major general liability and auto claims in the Northeast.
In this role you will:
Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
Possesses a high and extensive level of technical knowledge and skills including product and industry.
Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
Maintain a high level of communication with leadership.
Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.
May co-adjust cases to facilitate learning and to impact file.
Recognized as the company consultant in a field providing technical guidance, assistance, and training to lower level associates May have regional, zone or companywide scope.
What you need to apply:
Typically has 8-10 years professional experience
Bachelor’s degree or equivalent experience. Higher level degree may be desired
Dedicated to meeting the expectations and requirements of internal and external customer
Makes decisions in an informed, confident and timely manner
Maintains constructive working relationships despite differing perspectives
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships.
Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
Understanding of applicable statutes, regulations and case law
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations, requirements or priorities.
Cultivates an environment of teamwork and collaboration
Operates with latitude for un-reviewed action or decision.
Computer experience (MS Office, excels, word, etc.)
Proficient using Claims systems (i.e. CSS, PMS, etc.)
Physical demands & work environment:
Ability to use a personal computer and other standard office equipment
Ability to travel as necessary.
Ability to sit and/or stand for extended periods
