What are the responsibilities and job description for the Crisis Line Data Specialist position at The Harris Center for Mental Health and IDD?
Brief Description
The Harris Center for Mental Health and IDD (“The HARRIS CENTER”) is looking for a Crisis Line Data Specialist to embark on a rewarding healthcare career! The Harris Center Crisis Line is dedicated to serving people experiencing a mental health or intellectual/developmental disability crisis in our community 24/7/365. The Harris Center Crisis Line is accredited by the American Association of Suicidology and CARF and partners with the National Suicide Prevention Lifeline. The Data Management Coordinator is responsible for running reports as needed. This position is also responsible for assisting with maintaining and updating all Crisis Line Resources.
Your Role In Action
What qualifications will you need:
The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching – a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.
Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.
Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.
What Else You Should Know
The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.
As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.
By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.
The Harris Center for Mental Health and IDD (“The HARRIS CENTER”) is looking for a Crisis Line Data Specialist to embark on a rewarding healthcare career! The Harris Center Crisis Line is dedicated to serving people experiencing a mental health or intellectual/developmental disability crisis in our community 24/7/365. The Harris Center Crisis Line is accredited by the American Association of Suicidology and CARF and partners with the National Suicide Prevention Lifeline. The Data Management Coordinator is responsible for running reports as needed. This position is also responsible for assisting with maintaining and updating all Crisis Line Resources.
Your Role In Action
- Runs Daily Reports and reviews call documentation daily for monthly reports – Partnership Lines, Encounter Reviews
- Runs Monthly Reports for Partners, Encounter, Harris County and 988 Lifeline
- Maintains confidentiality about all documentation reviewed as well as the performance of the Crisis Line Counselors
- Assists with identifying needed updates to documentation system in the Crisis Line.
- Assists with identifying needs for new Crisis Line Operational Guidelines as well as updates related to documentation and reports.
- Maintains and Updates Crisis Line Resource System
- Adheres to the Standards of Behaviors and all Agency Policies and Procedures.
- Other related duties as assigned
What qualifications will you need:
- High School diploma or general education degree (GED).
- 1 year general office experience. Crisis Line experience preferred.
- The person must have well-developed interpersonal, organizational, and problem-solving skills, and be a team player with a desire to provide a high level of customer service.
- Possess strong oral and written communication skills and interact effectively at all levels within the organization.
- Strong leadership skills with the ability to maintain absolute confidentiality of all work-related matters with the ability to communicate effectively and tactfully within all levels of the agency.
- Must have strong computer skills (intermediate or advanced) including use and maintenance of electronic mail, Microsoft Office – especially Excel, and specific information systems.
- Proficient with typing and requires excellent organizational and time management skills.
The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching – a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.
Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.
Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.
What Else You Should Know
- This posting is associated with position #700121.
The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.
As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.
By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.
Salary : $300
