Conference Concierge

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA , and persons with disabilities are encouraged to apply.

The Conference Concierge is responsible for planning, coordinating, and executing group meetings, conferences, and events for the hotel's group sales division. This role serves as the primary liaison between the client, sales team, and hotel departments to ensure seamless event execution while maximizing revenue and guest satisfaction.

Sales Support

• Maintains positive relationships with clients
• Works with Sales Manager on adding important notes to Group Resume to communicate clients needs & expectations across the property
• Attends weekly Staff meeting to review all upcoming Groups
• Prepares and distributes Banquet Event Orders (BEO's) to client through Sertifi for review & signature
• Prepares and distributes weekly BEO packet to team
• Attends weekly BEO meeting
• Uses upsell strategy for additional booking revenue (décor, AV, specialty linen/chairs)
• Upsells the client with menu selection above contracted F&B minimum
• Leads Pre & Post Con meetings for applicable groups
• Remains groups visible POC at during peak event timelines
• Assists with special projects and other responsibilities as assigned
• Works with Sales Manager on execution of Final Folio & rebooking repeat accounts
• Prospects and runs prospecting reports for sales team

Group Event Support

• Attends walk through with client and sales manager Is present and available during client events, meetings, meals
• Maintains records of detailed information about each event
• Maintains inventory of equipment and supplies
• Works with A/V set up and acts as the inhouse A/V set up
• Works directly with client
• Works with hotel to ensure proper housekeeping
• Organizes post event clean-up and re-set for next function
• Makes sure that the rooms are set and ready for meetings/meal functions 30 minutes prior to arrival

Physical Requirements

• Ability to stand and walk for extended periods, including during event setup and execution
• Frequent lifting, carrying, pushing, and pulling of items up to 25 lbs, such as event materials, AV equipment, and banquet supplies
• Occasional lifting of heavier items (up to 50 lbs) with assistance
• Ability to bend, stoop, and reach to arrange event setups, retrieve supplies, and assist with housekeeping coordination
• Manual dexterity to operate AV equipment, computers, and office technology
• Clear verbal communication for client interactions and coordination with hotel departments
• Ability to move between indoor and outdoor event spaces as required
• Stamina to work flexible schedules, including early mornings, evenings, weekends, and holidays, based on event needs

Education & Experience:

• High school diploma or equivalent required; associate’s or bachelor’s degree in hospitality, event management, or a related field preferred
• Minimum of 1-2 years of experience in event planning, hospitality, or a related customer-facing role
• Experience in hotel sales, banquet operations, or conference services preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and event management software
• Familiarity with banquet event orders (BEOs), group resumes, and sales reports
• Knowledge of audiovisual equipment and setup for meetings and conferences
• Ability to learn and use hotel-specific systems such as Sertifi for contract management
• Strong organizational and multitasking skills, with the ability to manage multiple events simultaneously
• Excellent communication and interpersonal skills to build relationships with clients and hotel teams
• Problem-solving mindset with the ability to handle last-minute changes and guest requests
• Sales acumen and ability to upsell services and enhancements
• Detail-oriented with a focus on guest satisfaction and seamless event execution