What are the responsibilities and job description for the Auto Bodily Injury Claims Representative - (Eastern Time Zones) position at The Hartford?

Claims Representative - CH09CN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ need while improving our performance. Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance – leading to behaviors that put the customer at the center of everything we do.

Key Responsibilities :

Handle to resolution auto property damage and auto bodily injury claims of low to medium exposure. Responsibilities include making coverage determinations, conducting liability investigations, and negotiating settlements with repped and non-repped claimants.
Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication.
Ability to make decisions with the customer at the center of everything we do.
Utilize critical thinking skills to gather and analyze information and data to make sound decisions.
Continually evaluate self against performance targets and strive to exceed expectations.
Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement. Embrace a culture of continuous improvement.
Leverage contemporary technology to achieve accurate and efficient claim outcomes.

Qualifications :

Experience adjusting auto physical damage claims with a minimum of one year (required). Experience handling auto bodily injury claims and familiar with handling claims with or without attorneys preferred.

College degree preferred and / or 2 years of related customer service experience.

Contributing to a culture of excellence.

Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.

Passionate desire to help both internal and external customers.

Ability to embrace change and flourish with industry-changing technology and trends.

Critical thinking skills inclusive of investigation, decision making and conflict resolution.

Customer Service.

Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.

Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.

Ability to produce clear and grammatically accurate correspondence.

Organizational Skills.

Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.

Auto Functional badge preferred (internal talent only).

Communication and Customer Service DNA badges preferred. (Internal only)

Additional Information : Start date : April 7, 2025Work hours : After the completion of training, this role will support our customers in Eastern time zones and will be expected to work corresponding Core Business Hours based on the time zones of the states you are assigned to handle.Training : 4-6 weeks, (Paid Training)Travel for training : Training from 05 / 05-05 / 16 you will be required to travel (paid by The Hartford) to Connecticut for learning lab.

You will be required to successfully complete a multi-week New Hire Training Curriculum. You should have no schedule conflicts during training.

Furniture is not provided for remote work; it is necessary to have a designated area that is quiet and ergonomically acceptable for typing and talking on the phone.

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our offices (Hartford, CT, Lake Mary, FL, San Antonio, TX, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Only requirement is you agree to work the necessary core hours based on the time zones of the States that you are assigned to handle.

Travel Requirements : As part of the multi-week new hire training program, you may be required to travel for two (2) weeks for learning lab – which will be in Hartford, CT.

As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is :

52,880 - $79,320

Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age

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Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

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Unincorporated Areas of LA County, CA (Applicant Information)

Salary : $52,880 - $79,320

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