CLS Claim Specialist - Major Case Unit

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Claims Specialist, you will be responsible for handling a caseload of complex general liability claims, primarily premises and product liability, throughout the claim’s life cycle. Experience handling litigation, excess and writing coverage letters is required.

Responsibilities:

• Conducting investigations and analyzing and evaluating the information learned;

• Making coverage determinations and communicating written position(s) to insureds and other required parties;

• Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment;

• Presenting cases to management for expense or indemnity reserve authority above established authority levels;

• Developing and implementing resolution strategies to achieve high quality outcomes;

• Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review;

• Attending trials and mediations as necessary;

• Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives;

• Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.;

• Providing support to field offices to assist field personnel with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity;

• Work with business partners to evaluate and address claim trends and developments; and

• Address inquiries from agents and policyholders, providing superior customer service.

Qualifications:

• Bachelor’s degree required; law degree a plus.

• Minimum of seven years handling complex general liability litigated coverage and liability matters.

• Experience handling excess claims.

• Candidate should be disciplined, results-oriented and able to focus on bottom line results.

• Superior analytical ability and organizational skills.

• Excellent oral and written communication skills.

• Excellent strategic thinking ability and execution skills.

• Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws.

• An ability to communicate thoughts clearly and concisely, and to influence and persuade others.

• Superior interpersonal skills.

• An ability to exceed expectations and influence others

Travel required up to 10%.

Additional Information:

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Scottsdale, AZ Lake Mary, FL, Naperville, IL and Danbury, CT) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, WIFI, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10 Mbps/75 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

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