Short Term Disability Analyst

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available. Join our Short-Term Disability and Absence Management Disability Team. The Short Term Absence Management Disability Analyst, quickly investigates claims to determine if the insured person qualifies for short-term / absence management benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Short Term Absence Management Disability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Location: Hartford, CT, Sunrise, FL, Lake Mary, FL, and Alpharetta, GA

Start Date: 5/12/2025

Training Hours: Core business hours Monday -Friday

Length of Training: 5 weeks

Work Hours After Training: Core business hours

The Hartford is proud to offer a hybrid work location model that is designed to support flexibility.

RESPONSIBILITIES:

• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.

• Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim.

• Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion.

• Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight.

• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

QUALIFICATIONS:

• 1 years of experience providing quality customer service is required.

• 2 years of claim experience is preferred.

• Associate or Bachelor’s Degree is preferred but not required.

• Medical terminology experience is preferred.

• Professional verbal and written communication skills.

• Ability to excel in an ever changing high-volume environment.

• Readily able to champion change and innovation.

• Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment.

• Ability to thrives in a structured team environment.

• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

Additional Information:

Depending upon experience and skillset this can be considered as a T10 (Ability Analyst) or a T9 (Sr. Ability Analyst).

This role can be Hybrid or Remote as aligned with the Hartford's Return to Office initiative. Hybrid: If you live within 25 miles of the following office locations: (Hartford, CT / Lake Mary, FL / Sunrise, FL) you will work in office at least 3 days a week. Remote: If beyond 25 miles from an office, this role will be 100% Remote, with the expectation of occasional in-office presence as business needs dictate.

Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

Internet Connectivity Requirement/Remote Positions: For hybrid positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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