Workers’ Compensation Claim / Senior Representative

Claims Representative - CH09CNSr Representative Claims - CH08BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This position can be filled as a Claim Representative or Sr. Claim Representative based on experience. The Workers’ Compensation Claim / Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the Claim Representative will work within established procedures in adherence to statutory, regulatory and ethical requirements.

Start Date : May 5, 2025

Hours : Monday - Friday, core business hours

Location : This role will have a Hybrid work arrangement, with the expectation of working in an office location (Hartford, CT, Lake Mary, FL, San Antonio, TX, or Scottsdale, AZ) 3 days a week (Tuesday through Thursday).

Responsibilities :

Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy

Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims

Leverage a network of professional resources that may include : doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants

Provide exceptional customer service by establishing and maintaining productive business relationships with customers

Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions

Provide accurate mathematical calculations of disability benefit rates and claim financial exposures

Leverage contemporary technology to achieve accurate and efficient claim outcomes

Consistently demonstrate professional diplomacy during all interactions with customers

Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement

Embrace a culture of continuous improvement

Qualifications :

Claim Representative : $52,880 - $79,320

Prior workers’ compensation insurance claim handling is preferred

HS Diploma required, Bachelor’s Degree is preferred

Demonstrated passion for delivering a superb customer experience

Excellent organizational skills, especially regarding prioritizing work activities

Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)

Superb time management and organizational skills

Ability to meet productivity targets in a fast-paced, team-oriented environment

Excellent communication skills and negotiation skills

Ability to adapt and flourish using industry-changing workflows

Excellent written and verbal communication skills

Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations

Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another

Ability to self-manage competing priorities while delivering accurate work within key timelines

Sr. Claim Representative : $61,600 - $92,400

Minimum of 2 years of experience in Workers' Compensation claim handling required

Certification exams and adjusting licenses as required by state

Outstanding interpersonal skills

Strong focus delivering outstanding customer service

Demonstrated strong written and verbal communication skills

Demonstrated consistent high level of performance and achievement over career span

Excellent time management skills with the ability to manage competing priorities

HS Diploma required, Bachelor’s Degree is preferred

Additional Details :

This role will have a Hybrid work arrangement, with the expectation of working in an office location (Hartford, CT, Lake Mary, FL, San Antonio, TX, or Scottsdale, AZ) 3 days a week (Tuesday through Thursday).

As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.

For full-time, occasional, part-time or remote positions : (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem / router / gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload / download speeds of 5Mbps / 30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is :

52,880 - $92,400

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age

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Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

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Salary : $52,880 - $92,400