What are the responsibilities and job description for the Front Desk and Spa Sales Associate position at The Healing Path Massage & Wellness?
Job Title: Front Desk & Spa Associate at The Healing Path Wellness Studio
We are seeking a dynamic Front Desk & Spa Associate to join our team at The Healing Path Wellness Studio in Fells Point. The ideal candidate will create a relaxing, welcoming experience for guests, provide exceptional customer service, and contribute to the overall success of the studio. A background in holistic heath, skincare, massage or other wellness modalities a plus!
Key Responsibilities:
- Greet and check in/out guests; manage appointment scheduling via phone, email, and in-person.
- Provide information on spa services, treatments, memberships, and retail products.
- Actively promote spa services, retail items, and current promotions.
- Maintain a clean and organized front desk and retail area.
- Assist with inventory, supplies, laundry, and daily operational tasks.
- Handle guest complaints and requests promptly, ensuring satisfaction.
- Support management in executing spa opening/closing procedures.
- Maintain accurate guest records and payment transactions.
Requirements:
- Minimum 2 years of experience in retail sales and appointment scheduling.
- Experience in a wellness/spa environment preferred; Phorest software a plus.
- Proficient in Google Suite, Microsoft Office, Wordpress and cash handling.
- Strong communication skills and customer service orientation.
- Ability to multitask and adapt in a fast-paced environment.
- Professional demeanor and positive attitude; must work well in a team.
- Flexibility to work evenings, weekends, and holidays as needed.
Additional Skills & Traits:
- Self-starter with a strong work ethic.
- Enthusiastic about wellness and helping others.
- Detail-oriented and highly organized.
- Ability to work independently and handle various tasks with efficiency.
Physical Requirements:
- Ability to lift up to 50 lbs and remain active during shifts.
- Must be able to perform various physical tasks (standing, bending, climb stairs etc.).
Job Type: Part-time
Location: Fells Point, Baltimore, MD
Interested candidates should send a cover letter, resume, and references. Criminal background check may be required.
Join us at The Healing Path and help provide an exceptional spa experience to our valued clients!
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 8 – 20 per week
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16