Office Operations Associate

About The Health Management Academy:

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!

Position Summary:

We are seeking a personable and organized Office Operations Associate to join our team. The successful candidate will be the first point of contact for visitors and clients, providing exceptional customer service and ensuring smooth day-to-day operations. The receptionist will be responsible for managing the office setup and supplies, greeting and situating guests, providing scheduling support as needed, and maintaining tidy public areas thrive in a fast-paced environment.

This role is expected to work in-person in our Arlington, VA office 4-5 days per week.

Primary Job Duties:

• Serve as the first point of contact for THMA for guests, seated in our main reception area.
• Greet guests warmly and ensure they are directed to the appropriate meeting space
• Collect and distribute mail and packages.
• Ensure Kitchens are tidy, dishwashers run regularly, coffee machines are properly functioning and stocked.
• Order office supplies and snacks.
• Assist with tasks related to general office upkeep, working building maintenance, and communications to team members from our property management company.
• Ensure cleanliness of all common areas including, but not limited to, the kitchen, conference spaces, reception area.
• Tracks and reports out on office capacity and assists with office space planning initiatives as they arise
• Support talent acquisition as a member of the People & Culture team, including greeting candidates, directing candidates to in-person interviews, and helping to prepare interview materials.
• Support the planning and execution of virtual and in-person employee engagement events.
• Arrange, set-up, and breakdown large conference spaces for team events such as in-days or member events.
• Order food for team and firm-wide gatherings and events.
• Other projects as assigned by the People & Culture team.

Minimum Qualifications:

• Previous experience working in a receptionist, facilities and/or office operations role preferred
• Willingness to jump into a variety of tasks and projects
• Proactive, organized, and possesses a strong attention to detail
• Positive and friendly demeanor when interacting with internal and external stakeholders
• As a member of the People & Culture team (THMA’s Human Resources Function) discretion, confidentiality and good judgment are required

Interpersonal Skills & Attributes:

• Collaborative
• Team approach to working with others
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication with internal and external stakeholders

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision, and the ability to work with screens or monitors for prolonged periods of time. This position will require the ability to move about the office throughout the day, stack boxes, set up food, and from time to time lift items over over 15 lbs. This role is required to work in an in office setting 5 days per week.

Notice of Equal Opportunity Employment:

The Health Management Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, THMA will provide reasonable accommodations for qualified individuals with disabilities. THMA’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.

Compensation:

Starting salary of $50,000-53,000 per year.

THMA offers a comprehensive slate of benefits including health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave. We also offer non-monetary benefits designed to support team members fully including learning and development programs, coaching for working parents and caregivers, free therapy and professional coaching sessions, one-on-one financial coaching, and free legal support services.