Director of Programs

Position Summary:

The Director of Programs is responsible for managing all activities associated with the Navigator Program, NY Connects, the Prescription Access and Referral Program, and Financial Assistance Funds. This includes the management of all program budgets, work plans and deliverables, as well as hiring, training and supervision of all program staff. The Director of Programs will remain current on all rule/policy changes affecting all programs and ensure staff are trained on these changes. This position will also be responsible for quality control as necessary, will perform duties of the Consumer Assistance Programs Coordinator in her absence, and, as a trained Navigator, will take applications as needed.

The Director of Programs is also responsible for expanding the program portfolio, which includes identifying or designing programs that advance the mission, complement existing programs, and are a good fit to organizational competencies and capacities, scanning for potential program funding opportunities, and writing grants to secure new program support.

The Director of Programs supervises the Navigator Program Coordinator, all Navigators, and the Consumer Assistance Programs Coordinator. The Director of Programs reports directly to the Executive Director.

Primary Functions:

A. Manage the Navigator Program

• Develop and maintain the work plan and 12-month budget
• Prepare and disseminate a monthly site schedule
• Maintain protocols as per the requirements of the agency, NYSDOH, and the New York State of Health Marketplace
• Maintain data on the web-based scheduling program
• Address issues/concerns with consumers, NYSDOH and the Marketplace as necessary
• Maintain a positive working relationship with NYSDOH contract manager
• Maintain/develop outreach materials as necessary
• Perform quality assurance duties as necessary
• Perform duties of a Navigator as necessary
• Remain current on all rule changes and train staff accordingly
• Provide on-going training/guidance/supervision to Navigators
• Attend meetings/trainings/conference calls
• Refer clients to other agencies/programs
• Research and attend outreach/networking events
• Review and submit timesheets and travel reimbursements
• Maintain filing system
• Order supplies as needed
• Prepare Navigator grant applications to the funding agency when required (~every 5 years)
• Prepare and distribute media
• Plan and conduct presentations as requested
• Complete and submit monthly progress report
• Interview/make recommendations for hire
• Other duties as deemed necessary by the Executive Director

B. Manage the NY Connects/ Prescription Access & Referral/Financial Assistance Programs

• Develop and maintain the work plan and 12-month budget
• Maintain relationships with key staff at the Columbia County Office for the Aging and the contract
• manager at the New York State Office for the Aging
• Provide on-going training/guidance/supervision to Consumer Assistance Programs Coordinator and Information and Assistance Specialist(s)
• Attend meetings/trainings/conference calls
• Serve as liaison between the programs and local health and human service providers
• Review and submit timesheets and travel reimbursements
• Research funding opportunities
• Prepare grant applications as necessary
• Prepare and distribute media
• Plan and conduct presentations as requested
• Complete and submit reports
• Interview/make recommendations for hire
• Other duties as deemed necessary by the Executive Director

C. Provide Program Staff Supervision

• Supervises Navigator Program Coordinator, Navigators, and Consumer Assistance Programs Coordinator
• Conducts thoughtful and timely performance evaluations
• Contributes to professional growth and development of supervised staff by actively building knowledge and skills
• Employs progressive discipline when necessary

D. Program Development

• Identify or design programs that advance the mission, complement existing programs, and are a good fit for organizational competencies and capacities
• Research funding opportunities
• Prepare grant applications

Expectations of All Staff:

1. Adhere to the mission and values of the organization.
2. Adhere to the policies and procedures of the organization.
3. Treat all clients with dignity and respect.
4. Maintain the confidentiality of clients and staff.
5. Maintain the safety of the workplace.
6. Follow directives.
7. Make prudent use of resources.
8. Display a cooperative attitude as a member of both a program team and the agency overall.
9. Be punctual and dependable.
10. Be flexible and accommodating.