What are the responsibilities and job description for the A Team Member position at The HEAT Group?
The Mobile Team is seeking team-oriented, enthusiastic, tech-friendly individuals to join our department and help achieve our fan-facing goals. As a member of the A-Team, you will collaborate with our department to assist with: mobile ticketing, the Miami HEAT app, mobile ordering, HEAT Rewards loyalty program, our arena-wise cashless initiative, HEAT Elite VIP reservations, and all other things HEAT tech. As a member of the A-Team, you will be required to work all home HEAT games, a select number of concert/live events and assist in the game or event day set up and preparation.
The following are examples of the various functions required. The job requirements are not limited to the items on this list:
- Serve as highly visible expert with mobile ticketing, including the Miami HEAT and Ticketmaster apps, engaging with fans and troubleshooting any issues
- Answer fan questions and assist with mobile entry & ticketing, mobile ordering and HEAT rewards
- Work closely with the key team members on increasing the Miami HEAT mobile app usage and support of other mobile initiatives across the organization.
- Execute marketing, sales and user acquisition campaigns
- Serve in an on-site leadership role at Miami HEAT events
- Help plan, attend, and execute trainings on the HEAT app to internal staff members
- Provide strategic recommendations to enhance the digital fan experience
- Brainstorm and present ideas for increasing fan engagement through events, marketing campaigns, outreach, etc.
- Develop post-event reports that showcase each sponsor’s exposure and prove the fulfillment of key goals
- Supporting the Mobile team with additional projects, as assigned.
Event Staff Benefits
- Competitive Pay Rates
- Overtime Pay (I.5 times regular rate) on Company Observed Holidays)
- Paid Training
- Free Parking
- Discounted Employee Meals
- 30% discount at Miami HEAT Retail Store
- Eligible for monthly MVP Recognition Program
- (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies)
- Elevate Raffle for a chance to win American Express Gift Cards
- End of Season Performance Bonus Program*
- Service Awards – Tenured Recognition Program
*must meet required criteria
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP